Where Can I Find Free Online Secretary Training and Courses?

Typing and business and telephone etiquette are among the topics you might explore through free online secretary training. Read on to find out about courses available to you. Schools offering Administrative Assistant degrees can also be found in these popular choices.

What You Need to Know

Free secretary training is available through postsecondary schools and educational websites. Although the courses are generally non-credit, some may provide a certificate of achievement. These courses sometimes include practice exercises and tests, and they generally don't require any materials beyond a computer with a keyboard and Internet access.


Typeonline

Created by a Web developer in the United Kingdom, Typeonline is a course that offers the touch-typing and keyboard training needed to pursue a career as a secretary. The course is free and doesn't provide access to instructors.

What Will I Learn?

Typeonline will teach you to use the correct finger and hand placement to type numbers and words. The course also focuses on improving typing accuracy and speed.

How Is the Course Structured?

There are five typing lessons that each consist of ten keyboard exercises and four number pad lessons that each include eight exercises. The course provides text and numeric tables for typing practice, as well as illustrations depicting the correct finger positions on three types of keyboards. You can also take timed speed tests that provide accuracy and word-per-minute rates.

Alison

Alison's Customer Service Training course includes an introduction to providing effective customer service. You can access course content for free, and can even receive an assessment and certification.

What Will I Learn?

The course covers the proper way to handle communications with customers, including inquiries and complaints. The course goes over what to do - and what not to do - in common work environment interactions.

Southern Illinois University - Carbondale

Southern Illinois University - Carbondale's Telecommunications Services department offers a set of Telephone Etiquette text lessons designed to improve the telephone customer service skills of the institution's employees. You can study the course's content for free, but you won't receive credit or feedback from instructors.

What Will I Learn?

You will learn several techniques for communicating with callers and handling calls more efficiently. These include screening and transferring calls, placing callers on hold and taking messages.

What Assignments Will I Complete?

Assignments include activities such as observing other people talking on the phone to determine if they are listening. You could also practice phone answering techniques, time how long you are on hold during a call and alter your voicemail to make it a better communications tool.

What Materials Are Provided?

This course provides hints to improve telephone etiquette, a list of phrases you should never use and alternative ways to say things that could alienate callers. There are also examples of effective voicemail messages.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

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