How Do I Become a Telemarketer?
Research what it takes to become a telemarketer. Learn about job duties, education requirements, and salary potential to find out if this is the career for you. Schools offering Sales & Marketing degrees can also be found in these popular choices.
Career Information At a Glance
Telemarketers make sales for a company over the phone, using marketing techniques to interest customers in the products and services they offer. Refer to the table below for more information about education requirements, salary, and job outlook for telemarketers.
|Education Required||None required for some jobs; high school diploma recommended; college education preferred by some employers|
|Key Skills||Speaking, persuasion|
|Job Growth (2012-2022)||8%*|
|Median Salary (May 2013)||$22,610*|
Source: *U.S. Bureau of Labor Statistics
What Job Duties Will I Have as a Telemarketer?
Telemarketers make sales for businesses via telephone. You will call potential customers who are on a list, or you might answer calls from consumers responding to ads. While you'll use a prepared script when talking to potential customers, you may sometimes vary that script to sound more spontaneous or to make the pitch more appealing to a specific customer. Prospective customers might be private consumers or business representatives. You will record successful sales on a computer along with the customer's payment method and personal information.
Many telemarketers work in call centers surrounded by numerous other telemarketers. Telemarketing jobs range from full-time, part-time and temporary positions. Some telemarketers seek donations for causes rather than business sales.
Do I Need Any Education?
A high school diploma is recommended for telemarketers, but not all companies demand it. Most companies don't mandate a college degree for their telemarketers, according to the U.S. Bureau of Labor Statistics (BLS), yet some firms prefer employees with a college education (www.bls.gov).
According to the U.S. Department of Labor's career database, O*Net, 59% of telemarketers had a high school diploma or equivalent, while 30% had less than that level of education (www.onetonline.org). If you decide to pursue a college education, you could study courses that teach theories and skills in marketing, sales and communications. You will also need computer skills and a strong command of written and spoken English.
Will My Employer Provide Job Training?
You will probably complete a short training period when hired for a telemarketing position. Your on-the-job orientation may include learning how to make successful sales calls, listening as seasoned telemarketers interact with customers and comprehending the laws that govern the telemarketing industry.
What Could I Earn?
The median salary for telemarketers was $22,610 in May 2013, the BLS reported. The top-paid ten percent in the field earned $38,440, while the bottom-paid ten percent earned $17,090 per year. The industry of business support services had the highest employment concentration at this time.
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