Medical Receptionist: Job Duties, Career Outlook, and Education Prerequisites

Research what it takes to become a medical receptionist. Learn about education requirements, job duties, salary and job outlook to find out if this is the career for you. Schools offering Medical Office Administration degrees can also be found in these popular choices.

What Does a Medical Receptionist Do?

Every company, lawyer, clinic, even schools have someone to greet visitors, answer phones, and do a lot of the office work. In medical institutions, these people are recognized as medical receptionist.

Medical receptionists greet patients, schedule appointments and complete other office tasks for a medical office or health care facility. Find out the average salary, employment outlook and education requirements, as provided by the chart below.

Education Required High school diploma
Key Responsibilities Welcome patients, schedule appointments, answer telephones, enter patient information into a computer, escort patients to examination and waiting rooms
Job Growth (2014-2024) 10% for all receptionists and information clerks*
Average Salary (2015) $28,430 for all receptionists and information clerks*

Source: *U.S. Bureau of Labor Statistics

What Could I Expect During My Career as a Medical Receptionist?

Medical receptionists manage the flow of information in doctors' offices and other health care facilities. They set up appointments, organize paperwork and distribute information via mail, telephone and e-mail. Medical receptionists use desktop publishing programs and digital graphics to make spreadsheets, manage data and create documents on computers. As a medical receptionist, you are responsible for communicating with vendors, inspecting leased supplies, organizing stockrooms and training new employees.

What Is My Occupational Outlook?

The outlook for medical receptionists is favorable, and according to the U.S. Bureau of Labor Statistics, employment of all receptionists will grow by ten percent between 2014 and 2024 ( Physicians' offices employed 19% of all receptionists in 2014. Advances in technology will not slow the growth of the medical receptionist industry, because workers are still needed to interact with staff, plan meetings, and handle other duties that can't be accomplished using technology alone. BLS salary data showed that the average salary of receptionists was $28,430 per year in 2015; those who worked in doctor's offices earned an average of $29,450.

What Educational Requirements Should I Meet? showed that professional experience and computer proficiency are important to prospective employers. Many high school vocational programs offer courses that teach typing and office skills, as do most community colleges. Medical receptionists usually require specialized training to learn the language in their industry, so a course in medical terminology may be helpful. Diploma programs may also be available for prospective medical receptionists in vocational schools. Additionally, the increased use of electronic health records has added to the need for strong technological skills. A strong sense of confidentiality is also important, since privacy laws surrounding medical records have increased.

What Are Some Related Alternative Careers?

Alternative professions with similar educational backgrounds would include clerks working in general offices. Customer service reps or secretaries and administrative assistants also relate to the business. Even bank tellers have similar backgrounds. All of these jobs only require a high school diploma along with some on-the-job training.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

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