AAS in Business Administration: Customer Service

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Kaplan University's Associate of Applied Science in Business Administration with a specialization in Customer Service is designed to introduce students to business management, interpersonal communication, and provide the skills to explore a variety of career opportunities in the field, including entrepreneurship. Learn more about the Associate of Applied Science in Business Administration with specialization in Customer Service here.

Frequently Asked Questions

What Kind of Program Is It?

Kaplan University's Associate of Applied Science in Business Administration with a specialization in Customer Service is an online program designed to give students a comprehensive introduction to sound business and customer care concepts. The program covers basic accounting and business principles and gives students the opportunity to learn interpersonal client communication and public speaking skills to pursue an entry-level position in the business world. Coursework includes topics in communications, mathematics, and marketing, along with instruction in public speaking, customer service, and relationship building with clients.

What Are the Prerequisites?

If you are interested in applying to Kaplan University's Associate of Applied Science in Business Administration with a specialization in Customer Service, you should have an active interest in learning about the interactive human element of business management and administration. Work experience in some area of business or customer service is not necessary but can be helpful in understanding the subject matter. Applicants to Kaplan University's programs should have a high school diploma or GED and be a citizen or permanent resident of the U.S. Since the program is offered online, applicants should have access to a computer.

What Are the Course Requirements?

The Associate of Applied Science in Business Administration with a specialization in Customer Service consists of 90 credits. Credit requirements are divided between 15 core credits, 60 major credits, and 15 elective credits. Students complete four predetermined customer service electives as part of their specialization. Specific course requirements could change. If you are interested in enrolling in Kaplan University, speak to an Admissions Representative.

Business Administration with a specialization in Customer Service Requirements

  • Introduction to Management
  • Finance
  • Marketing
  • Business Math and Statistical Measures
  • Specialization Courses
    • Building Customer Sales and Loyalty
    • Customer Service
    • Interpersonal Communications
    • Public Speaking for the Professional
  • Associate's Capstone in Management
  • Academic Strategies for the Business Professional
  • Choose one of the following:
    • Accounting for Nonaccounting Majors
    • Accounting I
  • Choose one of the following:
    • Human Resource Management
    • Microeconomics
  • College Composition I
  • College Composition II
  • Choose one of the following:
    • Survey of Mathematics
    • College Algebra

What Could I Do After I Graduate?

Career Opportunities

After successfully completing Kaplan University's Associate of Applied Science in Business Administration with a specialization in Customer Service, you could pursue entry-level employment opportunities with small businesses or corporate offices or start your own company You could pursue these types of entry-level positions:

  • Sales person
  • Business clerk
  • Customer service representative
  • Assistant manager
  • Sales representative
  • Marketing associate
  • Small business owner

Advanced Degrees

Kaplan University's Associate of Applied Science in Business Administration with a specialization in Customer Service could help prepare you to pursue entry-level employment, or you may choose to further your education at the bachelor's degree level. Bachelor's programs also include various career focus areas, such as accounting or business management. Here are several possibilities you might consider:

  • Bachelor of Science in Business Administration
  • Bachelor of Science in Business Administration with a specialization in Merchandising
  • Bachelor of Science in Business Administration with a specialization in Management and Leadership
  • Bachelor of Science in Business Administration with a specialization in Marketing
  • Bachelor of Science in Business Administration with a specialization in Finance
  • Bachelor of Science in Business Administration with a specialization in Conflict Management