What Are My Career Options in Resort Management?
Find out about the types of jobs you could pursue in resort management. Read on to learn more about career options along with salary and certification information.
What Are Some Job Options in Resort Management?
Because resorts are often very large and encompass a variety of different services, there may be multiple management positions in a resort. Often, managers are split into different categories depending on what aspect of the resort they oversee. You may be interested in becoming a lodging manger, food service manager, or a meetings and conventions manager.
A lodging manager is responsible for most of the administrative aspects of the hotel and lodging area in the resort. This includes handling customer service complaints, overseeing staff, making sure the facility operates within its budget, and communicating with other resort managers. As a food service manager, you would be responsible for making sure all the culinary operations within the resort are running well. This could include managing the resort restaurant, as well as room-service. Finally, a meetings and conventions manager would be in charge of communicating with convention and meeting coordinators to understand their needs so as the resort can fully provide them. This includes booking meeting rooms, arranging food services, and making sure the required technology is available.
While these managers will all have different responsibilities, in general a manager at a resort should be skilled in areas like customer service, communication, organization, and management of other staff and personnel. The following chart provides an overview of the education, job outlook and average salary in this field.
|Lodging Manager||Food Service Manager||Meeting, Convention and Event Planner|
|Education Required||High school diploma||High school diploma; bachelor's degree preferred for larger hotels||Bachelor's degree|
|Education Field of Study||Business administration, operations management, human resource management, hospitality management||Culinary arts, food service management, business administration||Hospitality, business, communications, sales, marketing|
|Certification||Certification is optional||Certification is optional||Certification is optional|
|Key Responsibilities||Supervise staff; interact with customers; manage the facilities; create budgets||Prepare menus and budgets; hire and train personnel; order and manage food production||Interact with clients and staff; schedule meeting space, logistics and accommodations; hire and train personnel|
|Job Growth (2018-2028)||1%*||11%*||7%*|
|Average Salary (2018)||$62,270*||$58,960*||$53,730*|
Source: *U.S. Bureau of Labor Statistics
What Are the Job Duties of Resort Management Professionals?
Resorts require the administration of the room rental process, events, food services and facilities. Smaller establishments may employ a general manager to oversee multiple departments. Larger facilities typically hire managers to run specific areas.
If you become a lodging or facility manager, you can expect to negotiate contract terms with service providers, manage the budget for facility operations and ensure the safety of guests. You may also set room rates, develop budgets and manage the room rental, maintenance and cleaning process. Food service managers work at resorts that feature on-site dining services. They ensure that the kitchen, bar and dining areas run smoothly, recruit staff and manage the purchasing process. They may also coordinate with event management staff to create event menus. Event management professionals coordinate small or large resort events. If you work in event management, you work with clients to choose appropriate services and menus within their budget. You would also schedule staff and manage on- and off-site logistics.
What Education or Certification Will I Need?
Increasingly, employers prefer candidates with a postsecondary education. While not required in food service management, a degree can enhance your job and advancement opportunities. Many colleges and universities offer restaurant and hotel management and convention planning programs.
Typically, programs in hospitality, facility and restaurant management offer courses in sales, marketing, finance, food safety, nutrition and general business administration. You also have certification options. For example, the Food Service Management Professional certification, offered by the National Restaurant Association Solutions, recognizes competencies in the restaurant industry. The American Hotel & Lodging Education Institute offers multiple hospitality credentials. Managerial certificates include food and beverage, housekeeping, revenue and maintenance.
What Might I Earn?
The U.S. Bureau of Labor Statistics reported that lodging managers earned a mean annual salary of $62,270 in 2018 (www.bls.gov). Food service managers earned $58,960 annually during the same year. Meeting and convention planners averaged $53,730 annually in 2018, according to the BLS. Salaries can vary significantly depending on your location and employer.
What Are Some Related Alternative Careers?
Depending on your interests and educational background, there are a number of other related careers that may appeal to you. If you enjoy planning events and being organized, a career in fundraising may be a good fit. Fundraisers generally have a bachelor's degree and often work on behalf of organizations or charities in planning events or coordinating drives to raise money for various causes. They may have a staff to oversee and generally have to coordinate with a number of outside companies, like caterers and venues, while planning events.
If you are interested in performing many of the same tasks involved in resort management but want to work in a different industry, a job as a administrative services manager would allow you this opportunity. Administrative services managers should have a bachelor's degree and can work for a variety of different companies and organizations. They are in charge of planning and coordinating the maintenance of company facilities, mail distribution, and record keeping, to a name a few possible responsibilities.