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Claims Reporting Training and Education Programs

Find out about the education and training you'll need to become an insurance claims reporter, usually called a claims adjuster. See what you'll need to study, get information on licensing requirements and learn about job prospects and salary expectations.

What Education and Training Do I Need to Work in Claims Reporting?

According to the U.S. Bureau of Labor Statistics (BLS), you'll need at least a high school diploma to work in claims reporting (www.bls.gov). Many employers offer training on the job; however, you can also complete individual courses or a certificate program to learn about insurance practices.

Although a degree isn't necessarily required, many claims adjusters enter their positions with degrees related to the type of property or event their employer provides insurance against. This could mean a degree in automotive technology or maintenance if you want to work for a car insurance company. It could also mean a degree in accounting or business if your employer provides insurance against financial occurrences.

Once you're hired in your first claims reporting position, you may be supervised by another claims adjuster and be assigned to work on small cases. Over time, you can expect to work independently on larger cases involving more complicated issues.

As a claims reporting professional, you'll also need to continue your education. Continuing education will help you learn about regulatory changes, court cases and new insurance practices. In some states, you'll need to meet educational requirements to obtain a license. You might also need to complete continuing education courses before renewing your license.

Required Education High school diploma at minimum
Continuing Education Required for licensing in some states, also available for regulatory changes and other updated information
Program Options Claims reporting education is typically through individual classes, but some programs award a certificate
Program Topics Ethics, insurance law, phone etiquette, reporting claims, property appraisal
Job Outlook (2016 to 2026) 1 percent decline (for claims adjusters, investigators and examiners)*
Median Annual Salary for 2018 $65,900 (for claims adjusters, investigators and examiners)*

Source: *U.S. Bureau of Labor Statistics

What Kind of Education Programs Can I Enroll In?

Most of the education you can receive that's specifically targeted to claims reporting is in the form of stand-alone courses. In fact, many state-approved continuing education programs consist of a single course. Certified insurance claims specialist courses are also available. Other programs award a certificate in insurance.

You can also complete a pre-licensing insurance adjuster course on campus or through distance learning. These courses are usually tailored to the insurance licensing education requirements of the states in which they're offered.

What Can I Learn in a Training Program?

As you complete your claims reporting education, you'll learn about ethics and law in the insurance industry, customer service, note taking and phone etiquette. Other topics of study will include insurance terminology and the latest regulatory changes.

You'll learn how to systematically report claims. This includes learning how to appraise property and determine the real value of property loss or damage. This also includes learning how to negotiate with customers and reduce your employer's exposure to litigation.

What Should I Know About Industry Trends?

According to the BLS, jobs for insurance claims appraisers, adjusters, investigators and examiners were expected to decline one percent between 2016 and 2026. Most of this decrease will be attributed to the healthcare industry, but it's believed that some work will shift to automated systems. In 2018, the BLS reported that claims adjusters received median annual earnings of $65,900.