Emergency Road Service Careers

Get information about job options in the emergency road service field. Learn about career requirements, job duties and potential salaries to see if this field is right for you. Schools offering Fire & Emergency Services degrees can also be found in these popular choices.

Career Overview

There are a variety of career options in emergency road service. You could work for a roadside emergency service as a supervisor or call center representative, or you might work as a roadside technician or driver. Keep reading to learn more about each of these options and the skills that are necessary for each.

Important Facts About Emergency Road Service Careers

Call Center Supervisor Call Center Rep Driver
Education College coursework or bachelor's degree High school diploma No formal education required; high school diploma or GED preferred
On-the-Job Training Company training provided Company training provided Company training provided by some employers
Median Salary (all industries) $46,531 $37,907 $55,530
Similar Occupations Operations or sales manager Customer service representative, sales associate Heavy equipment operator

Source: PayScale.com, June 2019

Emergency Road Service Call Center Supervisor

As a supervisor or manager for an auto club or emergency road service, you'll oversee call center representatives. Some job duties may include hiring and training representatives and technicians, maintaining budgets, managing records and files, handling customer complaints and directing staff members.

When applying for this position, you may be required to have held customer service positions and leadership roles. You will likely need strong computer and communication skills as well as the ability to analyze information and to make decisions under pressure.

Emergency Road Service Call Center Representative

This is a call center position wherein you will field incoming phone calls from road service members who need roadside assistance. You will use a computer to capture details as to the type of road service callers require and where they are located. You will then dispatch the appropriate type of service provider such as a tow truck driver or a road service technician. You'll generally need customer service experience and computer skills to work as a call center representative.

Emergency Road Service Technician or Driver

As a road service technician or driver, you may provide emergency services to auto club members or other drivers who need emergency roadside assistance. You might jump batteries, unlock inaccessible vehicles or tow those that won't start. The qualifications necessary for these types of positions include having a valid driver's license and a good driving record along with great communication and customer service skills. You may also need to pass a background check and a drug test.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

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