Where Can I Find Free Online Customer Service Courses?

Schools including Stanford University and MIT offer free online customer service courses. Continue reading to find out what these courses cover and how you can access them. Schools offering Customer Service degrees can also be found in these popular choices.

What You Need to Know

Whether you're pursuing an entry-level job serving consumers or a management position, it's important to understand how to provide good customer service. Many employers and schools provide customer relations training, but you don't need to hold a job or pay an institution to develop your expertise. Several accredited postsecondary schools offer free, noncredit online courses, including videos, lectures and learning materials, that typically require only a computer and a high-speed Internet connection. Listed external reading resources which may need to be purchased can greatly enhance your learning experience. Content ranges from introductory all the way to graduate level.

Stanford University

The Value of Customer Service video is one of more than 1,600 video and podcast courses offered by the Stanford Technology Ventures Program's Entrepreneurship Corner (EC) website. Some entrepreneurs provide one video lecture while others present a series.

What Does the Course Cover?

The Value of Customer Service video course features Greg Ballard, a successful entrepreneur. You will learn why customer service cutbacks cost businesses in the long run, and you'll receive advice on improving customer service. This is one of eight short videos, on various topics, that Greg Ballard provided for the Entrepreneurship Corner.

How Do I Access The Course?

You can watch the Value of Customer Service and the Entrepreneurship Corner's other online video courses through the Internet. To find other courses, browse the list of topics available on the Entrepreneurship Corner website's main page. Select a topic and several video choices will appear.

Massachusetts Institute of Technology (MIT)

MIT's non-credit OpenCourseWare (OCW) are free online versions of courses first offered on campus. When using OpenCourseWare, you can access some course lectures and materials online, but you won't communicate with an instructor or other students. Several graduate level courses cover topics in customer service.

What Will I Learn?

You could learn to solicit customer feedback through focus groups, interviews and surveys. The Listening to the Customer course was designed to help aspiring and employed market researchers, advertisers, managers and entrepreneurs understand and serve customers.

In The Theory of Operations Management, you will learn strategies that companies use to focus business operations on customers. The course reviews research on customer service centers and customer choice models.

What Assignments Could I Complete?

Not all MIT OCW courses include assignments, and not all assignments provided are feasible for self-study. When assignments are included, they may involve problem sets, a case study, ethnographic observation of customers and/or soliciting feedback from consumers through interviews.

What Materials Are Included?

You will have access to PDF copies of lecture notes, although all lecture materials may not be available for all courses. Courses provide a reading list of books, articles and papers, and some will also include links to online reading resources.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

  • 1. Degree Options:
The schools in the listing below are not free and may include sponsored content but are popular choices among our users. Tuition and costs will vary across programs and locations. Be sure to always request tuition information before starting a program.

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