Front Desk Manager: Career and Salary Facts

Research what it takes to become a front desk or front office manager. Get the facts about education requirements, key responsibilities, job outlook and potential salary to determine if this is the right career for you. Schools offering Administrative Assistant degrees can also be found in these popular choices.

What Is a Front Desk Manager?

Most front desk managers, also called front office managers, supervise and train the front desk employees and oversee reservations at various types of hotels and resorts. Excellent customer service and good communication skills are vital to this type of job. Front desk managers must ensure that company policies and standards are followed. These professionals may also have administrative duties, such as managing budgets, coordinating work schedules and monitoring staff performance. Front desk managers work to make sure that each guest has a pleasant stay, so they may need to answer customer questions, address concerns and more. If this career appeals to you, refer to the table below for further information.

Education Required Associate's or bachelor's degree
Field of Study Business, management, finance or related field
Key Skills Excellent customer service, detail-oriented, strong organization skills and ability to solve conflicts among staff or customers
Job Growth (2014-2024) 8% for all lodging managers*
Median Salary (2017) $40,350**

Source: *U.S. Bureau of Labor Statistics, **PayScale.com

What Duties Will I Perform as a Front Desk Manager?

As a front desk manager, your job would be to make sure guests receive courteous service, accommodate special requests, answer guest questions, handle complaints and resolve billing disputes. The front desk staff also greets guests and gets them checked in upon arrival. In larger hotels, you would work under a general manager. Smaller venues often have only one general manager that oversees all aspects of the business.

Not all front desk managers work in the hospitality industry; you may be able to find work at health clubs or medical offices. These managers oversee employees, assign work and ensure efficient operations. Pleasant customer service and organization of client records and other paperwork are important tasks in these jobs.

Should I Seek Formal Education?

The education you need often depends on the type of company that hires you. If you're managing a front office, you may only need some formal training, an associate's or a bachelor's degree. Large hotel chains prefer front desk manager trainees who have a bachelor's or master's degree in business or hospitality management. Some hotels frequently promote qualified candidates from within; a degree and relevant experience might be enough. Additionally, some hospitality companies offer management-training programs for promising employees. Smaller hotels may only require an associate's degree or work experience to work as a front desk manager.

Front desk managers can benefit from having business and marketing knowledge. Computer skills and expertise in management procedures and spreadsheet software are necessary. You also need leadership abilities and strong technological and communications talents.

The American Hotel and Lodging Educational Institute offers professional designation as a Certified Front Desk Manager. To be eligible you must pass a test plus meet educational or work experience requirements.

What Pay Could I Expect?

According to PayScale.com, the middle 80% of front office managers earned an annual salary of $28,743-$58,827 as of January 2017. These were typically employed in the hotel and lodging industry, in health clubs or medical offices. PayScale.com also reported that the median annual salary for front office managers in 2015 was $40,350.

What Are Some Related Alternative Careers?

Human resource managers and sales managers are a couple related alternative positions that typically require a bachelor's degree. Human resource managers also oversee the hiring and managing of an organization's employees. They also handle various administrative duties and provide communication between management and employees. Sales managers usually oversee a team of salespeople for a particular business. They help train, motivate and monitor their team's actions.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

  • 1. Degree Options:
The schools in the listing below are not free and may include sponsored content but are popular choices among our users. Tuition and costs will vary across programs and locations. Be sure to always request tuition information before starting a program.

Popular Schools

  • Ashford University

    Ashford University responds quickly to information requests through this website.

    Popular programs at Ashford University:

    Online Programs Available

  • Strayer University

    Strayer University responds quickly to information requests through this website.

    Popular programs at Strayer University:

    • Master
    • Associate Programs
    • Certificates

    Online Programs Available

  • Walden University

    Walden University responds quickly to information requests through this website.

    Popular programs at Walden University:

    • Doctoral

    Online Programs Available

  • Purdue University Global

    Purdue University Global responds quickly to information requests through this website.

    Popular programs at Purdue University Global:

    Online Programs Available

  • Seton Hall University

    Seton Hall University responds quickly to information requests through this website.

    Popular programs at Seton Hall University:

    • Master

    Online Programs Available

  • Regent University

    Regent University responds quickly to information requests through this website.

    Popular programs at Regent University:

    • Master
    • Bachelor Degrees

    Online Programs Available

  • Grand Canyon University

    Grand Canyon University responds quickly to information requests through this website.

    Popular programs at Grand Canyon University:

    • Bachelor Degrees

    Online Programs Available

  • Colorado State University Global

    Colorado State University Global responds quickly to information requests through this website.

    Popular programs at Colorado State University Global:

    • Master
    • Bachelor Degrees

    Online Programs Available

  • Trident University

    Trident University responds quickly to information requests through this website.

    Popular programs at Trident University:

    • Doctoral
    • Bachelor Degrees

    Online Programs Available

  • Full Sail University

    Full Sail University responds quickly to information requests through this website.

    Popular programs at Full Sail University:

    Online Programs Available

  1. 1
  2. 2
  3. 3
  4. Next »