Gaming Manager: Career and Salary Facts
Research what it takes to become a gaming manager. Learn about job duties, education requirements, job outlook and salary to find out if this is the career for you.
What Is a Gaming Manager?
A gaming manager supervises the daily operations at a casino. They monitor the activities of casino staff and patrons in order to ensure that games are running smoothly and that all rules are being followed. When patrons have questions about payouts or betting limits, they provide explanations of casino rules and investigate concerns about payout accuracy. In addition, they are responsible for hiring staff and scheduling.
Take a look at the table below for a brief overview of this profession.
|Degree Required||High school diploma or equivalent for entry-level; some casinos require a college degree|
|Education Field of Study||Hospitality, hotel management, accounting|
|Training Required||Varies by location, but may include gaming school|
|Licensure||Most gaming workers need to be licensed|
|Job Growth (2018-2028)||7%*|
|Median Salary (2018)||$74,700*|
Source: *U.S. Bureau of Labor Statistics
What Does Being a Gaming Manager Entail?
As a gaming manager, you'll primarily be in charge of making sure that daily activities at your casino run properly and smoothly. You'll be responsible for ensuring that rules are being followed by all and staying on top of customer service issues. As such, you'll deal with complaints when they arise and make sure gamers are satisfied with their experience at your casino. In addition, you'll perform basic managerial tasks like interviewing, hiring, terminating and creating staff schedules.
How Do I Get Hired?
Many managers and supervisors work their way up from other positions such as dealers or slot attendants. According to the U.S. Bureau of Labor Statistics (BLS), having an associate's or bachelor's degree may help you in your pursuit of a career as a gaming manager, but a degree is not strictly required (www.bls.gov). More than anything, you'll need experience and knowledge of the industry. However, you'll need to be licensed by a state regulatory agency if you are a gaming service worker of any kind.
Since most workers in this field do start at the bottom and work their way up, you might find it beneficial to apply for different positions as opportunities become available. Since the gaming industry relies on a multitude of factors for smooth functioning, the more you know about how everything operates as a whole, the more desirable you'll be for high-level positions. Some of the other positions you could apply for include poker room supervisor, VIP services supervisor, marketing coordinator and technology account manager.
What Skills Do I Need?
In this field, you'll constantly be in contact with people from all walks of life so good communication and people skills are essential. You'll also do better if you have strong mathematical skills because you'll deal with money on a daily basis. In addition, as a manager, you'll need good critical-thinking skills, effective decision-making ability and strong leadership skills.
What Is the Job Outlook for this Career?
According to the BLS, an employment increase of 7% should take place between 2018 and 2028 for gaming managers (www.bls.gov). Salary levels will vary depending on where you're employed, but the BLS reported that the median annual wage for gaming managers was $74,700 in May 2018.
What Are Some Related Alternative Careers?
Instead of working as a gaming manager, you could consider another job in a casino environment. For instance, as a game dealer, you could operate a table game, such as blackjack or roulette. You would make sure that all players understand the game, that all rules are followed and that payouts are accurate. Alternatively, as a slot supervisor, you would oversee operations related to slot machines, such as payout out jackpots, resetting machines after a payout and handling the concerns of casino patrons. For either of these jobs, you need to have at least a high school diploma.