Gaming Supervisor: Salary and Career Facts
Research what it takes to become a gaming supervisor. Learn about job duties, licensure, job outlook and salary to find out if this is the career for you.
What Is a Gaming Supervisor?
A gaming supervisor oversees all games and gaming floor employees in a casino or other gambling establishment. They have a number of responsibilities, including interacting with customers to make sure they are having a positive experience, making sure everyone in the casino is playing fairly and abiding by the rules and explaining how various games work to customers. Supervisors generally do not work one game, but walk the floor of the casino to make sure all the tables and games are running smoothly without problems. They may be in charge of overseeing some staff, and they often interview and hire applicants for open positions. Find out more about the requirements for this career in the table below.
|Degree Required||High school diploma required for most jobs; some postsecondary education may be needed for advancement to manager|
|Training Required||In-house training typically required|
|Key Skills||Mathematics, critical thinking, leadership, patience|
|Licensure/Certification||State licensure commonly required; optional certification is available|
|Job Growth (2018-2028)||9%|
|Average Salary (2018)||$50,250*|
Source: *U.S. Bureau of Labor Statistics.
What Does a Gaming Supervisor Do?
As a gaming supervisor, you walk around your assigned casino games to ensure that all casino play progresses smoothly. You look out for any problems that could occur during your shift that impacts the area positively or negatively. You may be explaining the different games and the house rules to patrons, providing customer service to players, ensuring games are following house rules and that adequate staffing is available each shift.
What Is Required?
You need to be able to add and subtract large sums of money. You also need to have communication skills and stay calm in any situation. Each state has its own regulations on the licensing that casino employees need to have, which can include drug tests and background checks as part of the process. As a gaming supervisor, you need to know more than house rules and casino regulations; you also need working knowledge of each game that you supervise. You may wish to learn dealing styles and game play for pai gow, blackjack, roulette, craps, baccarat and versions of poker.
What Education Do I Need?
Many schools offer a certificate or diploma program for gaming and casino management. You can also consider an associate's or bachelor's degree in the field of tourism and hospitality. The American Hotel and Lodging Education Institute (www.ahlei.org) offers a Certified Gaming Supervisor designation; you can earn it by having the required amount of experience and/or education and passing an exam.
What Could I Earn?
The U.S. Bureau of Labor Statistics (www.bls.gov) reported that as of May 2015, the 10th to 90th percentile of gaming supervisors earned $26,610 to $75,290 per year. Areas with high tourism for casinos and similar gambling establishments, such as Connecticut and Maryland, boast some of the highest employment rates and salaries for this career.
What Are Some Related Alternative Careers?
If you are interested in other jobs in the customer service industry, you may also want to consider a job as a lodging manager. These professionals, who generally need to possess at least a high school diploma, oversee the operations of a hotel or other lodging facility. They may manage hotel staff, deal with customer complaints and make sure all hotel operations are running smoothly. Another option is becoming a customer service representative, which also requires a high school diploma at minimum. As a customer service representative, you will work for a particular company and field phone calls from customers who have complaints or want to place orders.