Hotel Manager: Career and Salary Facts
Research what it takes to become a hotel manager. Learn about education requirements, salary and job outlook to find out if this is the career for you.
What Is a Hotel Manager?
Hotel managers' primary responsibility is to ensure the satisfaction of their hotel guests. Their other major responsibilities include overseeing the staff and daily operations of their establishment. They may help manage the budget, hire and fire staff, coordinate activities of the staff and inspect areas for cleanliness. They must provide excellent customer service by answering any guests' questions or concerns, as well as addressing complaints. Hotel managers often train their staff to also provide quality customer service and meet all company standards. The education needed to become a hotel manager varies from having related experience and a high school diploma to having a bachelor's degree in hospitality management. The table below can give you more information about this career.
|Education Required||High school diploma; bachelor's degree may be preferred|
|Education Field of Study||Hotel management, hospitality|
|Key Skills||Customer service, problem-solving, communication, leadership|
|Job Growth (2018-2028)||1% (for all lodging managers)*|
|Average Salary (2018)||$62,270 (for all lodging managers)*|
Source: *U.S. Bureau of Labor Statistics
What are My Job Options in Hotel Management?
In small hotels, there may be only one or two managers. In the smallest lodges, these managers may perform all of the essential functions at the hotel. However, in larger hotels, there are often many specialized managers. Here are a few of your job options along with their primary responsibilities:
- General managers and assistant managers oversee all general operations.
- Convention services managers organize large events that often require the services of multiple departments.
- Revenue managers control accounting, pricing and occupancy forecasting.
- Front office managers train and coordinate the front desk staff.
- Food and beverage managers direct planning and execution regarding banquets, restaurants, catering and lounges.
What Education and Training Do I Need?
Education requirements will vary depending on the type of lodging and the position of interest. Some hotels, primarily smaller ones, often train entry-level employees and promote from within. Large hotels often look for candidates with a bachelor's degree in hospitality or a related discipline.
You may want to build your resume by earning a certificate in hospitality management through an accredited organization or college. There are approximately 100 educational institutions nationwide that offer hospitality programs that are accredited by the Accreditation Commission for Programs in Hospitality Administration.
Where Are the Most Jobs?
Due to its attachment to the business and travel industries, the hotel industry tends to have employment hot-spots. While hotels obviously exist nationwide, they tend to flourish in top tourist destinations and business centers. The U.S. Bureau of Labor Statistics reports that California, North Carolina, Texas, Florida and Ohio employ the most hotel managers (www.bls.gov). In fact, California employs nearly twice as many hotel managers as the number two employer, Texas.
What Can I Expect to Earn?
According to the BLS, the average annual salary for a lodging manager in 2018 was $62,270. The top 10% of earners averaged over $102,410 annually, while the bottom 10% earned below $30,860 per year.
What Are Some Related Alternative Careers?
Food service managers are similar to hotel managers in that they also require a high school diploma or equivalent. These managers oversee the staff and activities of various eating establishments. Human resources managers and sales managers are also related alternatives, but typically require a bachelor's degree. Human resources managers oversee and coordinate various administrative activities of a particular organization, as well as provide communication between employees and management. Sales managers oversee the goals and activities of an organization's sales team, and most of them have earned a bachelor's degree.