How Do I Become a Resort Manager?

Research what it takes to become a resort manager. Learn about education requirements, job duties and earning potential to find out whether this is the career for you. Schools offering Hotel & Restaurant Management degrees can also be found in these popular choices.

What Is a Resort Manager?

A resort manager oversees all aspects of a facility's operations to ensure that staff work efficiently, sites are maintained and guests have an enjoyable stay. This involves not only managing staff and vendors but also working directly with guests. Resort managers are available to answer any guest questions and help resolve issues. They manage the money spent and made, as well as set budgets. Resort managers are responsible for hiring and training new employees and keeping track of their performance.

Check out the following table for an overview about the requirements for this career.

Degree Required Bachelor's degree is preferred by large chains; master's degree preferred in some cases; associate's degree and/or equivalent experience may substitute
Education Field of Study Hotel or Hospitality Management
Key Responsibilities Customer service; overseeing cleaning and maintenance staff; ordering supplies; handling staff and customer schedules; managing events; sales; restaurant/food service management; budgeting and finance; security
Certifications Voluntary; the American Hotel & Lodging Educational Institute offers various certifications
Job Growth (2014-2024) *8% for all types of lodging managers
Average Salary (2015) *$57,810 for all types of lodging managers

Source: *U.S. Bureau of Labor Statistics

What Will I Do as a Resort Manager?

Resort managers ensure that hotels, resorts and other hospitality lodging facilities offer their guests an enjoyable stay. You can expect to perform tasks related to the administration of housekeeping, maintenance, sales, food and beverage service, security and finances. You may perform duties related to each category or focus your efforts in a specialized area, depending on the size of the operation.

Specifically, your duties might include scheduling and overseeing cleaning services and ensuring that maintenance tasks are performed efficiently. You also can expect to execute room management duties, such as taking reservations, assisting with the check-in process and compiling sales reports. Resorts that offer on-site dining services require a restaurant manager. In this position, you might make sure the kitchen and dining rooms run smoothly, that sanitation meets or exceeds state regulations and that diners enjoy their experience.

What Education Do I Need?

According to the U.S. Bureau of Labor Statistics (BLS), large chain resorts typically require a bachelor's degree at minimum, and some prefer candidates with a master's degree; however, adequate experience is suitable for many positions (www.bls.gov). Many colleges and universities offer degree programs in resort, hotel or hospitality management.

Associate's degree programs offer two years of preparation through a combination of general education and hospitality courses. You can expect to take courses in humanities, accounting, food production, sales management, event planning and conference management. Bachelor's degree programs further focus your studies by introducing you to case studies or offering specializations in tourism or real property management. On the master's level, you can develop advanced skills in areas such as human resources, marketing and strategic management, in addition to learning to conduct research and analyze and apply your results.

What Certifications Can I Get?

The American Hotel & Lodging Educational Institute offers several levels of certification related to resort management. Managerial certificates include the Certified Front Desk Manager (CFDM), Certified Hospitality Revenue Manager (CHRM), Certified Restaurant Manager (CRM), Certified Housekeeping Manager (CHM) and Certified Maintenance Manager (CMM) credentials (www.ahlei.org). You can apply to achieve certification if you meet experience requirements and successfully pass examinations.

What is My Job Outlook?

According to the BLS, lodging managers held about 35,480 jobs in the U.S. as of May 2015. The BLS also reported that jobs for lodging managers were expected to grow 8% from 2014-2024, and applicants can expect stiff competition for jobs.

What Are Some Related Alternative Careers?

There are a few other career options that are similar to a resort manager, such as a human resource manger or sales manager. As a human resource manager, you would oversee the hiring of new employees, manage administrative aspects of the organization and serve as a liaison between management and the employees. Sales managers lead a sales team by setting goals, implementing training programs and reviewing sales data. Both of these career options require a bachelor's degree.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

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