Intake Coordinator Jobs: Salary and Career Facts
Research what it takes to become an intake coordinator. Learn about education requirements, job duties, and salary information to find out if this is the career for you.
What Is an Intake Coordinator?
An intake coordinator is in charge of synchronizing the admissions process for patients in hospitals and other treatment and service organizations. These professionals work at the front desk, where they fill out entrance paperwork, verify medical history, schedule further assessments and transfer patients to the medical professionals or social workers who can best meet their needs. Intake coordinators may also deal with billing and insurance claims.
The following chart gives you an overview about entering this field.
|Education Required||Depends on career field: For healthcare positions, high school diploma at minimum (bachelor's preferred); for social services position, bachelor's at minimum (master's sometimes required)|
|Education Field of Study||Social work, psychology, counseling|
|Skills required||Communication, ability to multitask, computer proficiency, keyboarding|
|Key Responsibilities||Provide information about provider services, verify billing and insurance information, schedule patient appointments, screen and discharge patients|
|Mean Salary (2019)||$40,103*|
What Job Duties Will I Perform?
Intake coordinators are commonly employed in the health care and social service industries. For example, if you work in a hospital, doctor's office, nursing and outpatient care center or hospice facility, you could be responsible for coordinating all facets of the admissions process. This could entail providing information about provider services in person or on the phone and verifying patient billing and insurance information. You might also work with admissions nurses to schedule patient appointments and manage their charts.
Social service intake coordinators who work in settings such as adult rehabilitation centers or mental health and substance abuse treatment facilities have similar job duties. In addition to collecting billing information and informing clients and their families about the services provided, you could also be responsible for screening prospective clients and maintaining case reports. You might also be asked to schedule medical or psychiatric appointments and discharge clients once a treatment program has been completed.
What Requirements Do I Need to Meet?
Intake coordinators working in health care settings generally need prior experience in the health care or customer service field in addition to a high school diploma. However, applicants with a bachelor's degree may be preferred by some employers. Excellent communication skills are required, as is the ability to multitask and properly document telephone calls.
Social services intake coordinators also need those skills, along with computer proficiency and keyboarding abilities. Employers for these positions often require applicants to have a bachelor's degree in social work, psychology, counseling or related field and 1-2 years of work experience in the medical or social services field. Some positions may require applicants to have a master's degree or marketing and sales experience.
What Type of Salary Can I Expect to Earn?
As with other types of jobs, your salary would be dependent on a variety of factors, such as education level, prior experience, required duties and work setting. PayScale.com states that the median annual salary for intake coordinators was $39,052 as of November 2019. Most intake coordinators earned salaries ranging from $31,000-$59,000.
What Are Some Related Alternative Careers?
A closely related job option is a position as a medical assistant. However, in addition to office administration duties, medical assistants are qualified to provide basic medical care, like taking vital signs and helping doctors with patient examinations. Another medical office option is a job as a health records technician. These professionals organize medical records in databases and ensure the confidentiality of patient health information. For a medical assistant or health information technician job, you would probably need to complete a postsecondary certificate or associate's degree program.