Microsoft CRM Certification

Consider earning a Microsoft Certified IT Professional for Microsoft Dynamics CRM credential to further your career. Get information about training programs and the certification examinations available in this field. Schools offering Computer Support Technician degrees can also be found in these popular choices.

What Is Microsoft CRM?

Microsoft Dynamics CRM is a software package designed to help businesses manage customer relationships, product demands and inquiries. IT consultants and developers often tailor this software to suit the unique needs of a client or company.

There are three editions of Microsoft Dynamics CRM that you might use. The workgroup edition allows you to manage customer relations for a single organization; the professional edition allows you to support customer relations issues for several organizations on multiple servers. If you're looking to manage customer relations issues for a large organization with several divisions, you might use the enterprise edition.

Exam TopicsCustomization and configuration, applications, deployment
Other RequirementsParticipants should have working knowledge of relevant programs
Career OptionsService schedulers, database administrators, office managers

Which Certifications Are Available?

The Microsoft Certified IT Professional for Microsoft Dynamics CRM credentials are available directly through Microsoft. You'll usually need to take three separate exams in order to receive your certification. Possible certifications include:

  • Microsoft Certified IT Professional - Applications for Microsoft Dynamics CRM 4.0
  • Microsoft Certified IT Professional - Developer for Microsoft Dynamics CRM 4.0
  • Microsoft Certified IT Professional - Installation and Deployment for Microsoft Dynamics CRM 4.0

How Can I Prepare for Certification?

Microsoft Dynamics CRM certification is designed for IT professionals who have experience working with Microsoft Dynamics CRM software; eligible candidates might include web developers, network administrators, supervisors and IT consultants. Enrolling in a Microsoft CRM training course could give you the skills needed to apply for certification. Training courses may be available through private computer training firms; some training materials are available through the Microsoft website.

Some training courses will expect you to be familiar with multiple editions of the Microsoft operating system, including 2000, XP and Vista. You should also be familiar with Microsoft SQL Server 2000 and Microsoft Outlook. Experience with database technologies and software may be recommended as well.

What Can I Learn in a Training Course?

Your coursework may be broken down into several modules. You'll examine how to create a new business entity within the software package, define an organizational hierarchy and define any parent organizations. You'll also receive instruction that covers Microsoft CRM security protocols; you could learn how to create users, define user privileges, define user roles and change access levels.

Training courses also cover Microsoft CRM reporting and maintenance functions. You'll learn how to generate reports, export data to programs like Microsoft Excel and display different report categories. You'll also learn how to optimize Microsoft CRM for your organization, maximize database performance and configure the software for specific computer hardware settings.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

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