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NOC Technician Jobs: Salary and Career Facts

Research what it takes to become an NOC technician. Learn about education and certification requirements, job duties, and salary information to find out if this is the career for you.

What is an NOC Technician?

Network operations center (NOC) technicians assist computer users with operations issues within a computer network. These technicians ensure that computer opreators in a given network can perform their jobs with as few issues as possible, and they can be very hands-on when it comes to customer service and technical support. Their job can also involve training for new users in the case of software installation or system updates.

The following chart gives you an overview about entering this field.

Degree Required None required, but computer science degree is helpful
Certification Certification is optional
Key Responsibilities Troubleshooting and fixing network problems; providing user support, educating users on new systems
Median Salary (2019) $48,324*

Source: *PayScale.com

What Will I Do as a NOC Technician?

Your job as a NOC technician is to provide support for computer users within a specific network. You may troubleshoot problems, provide solutions and help users understand the system. Working with engineers and other network professionals, you also fix network problems and help ensure the network is operating properly.

Additional job duties may include answering support calls or e-mails and helping computer users identify their issues. You may also run tests and gather data in order to identify the problem. As you work on finding a solution, you keep logs of what you do and document the problems.

Your job may also include providing user support when a new system is installed. In this situation, you help users learn to use the new system, answer user questions and monitor the system for any issues. You may also run routine checks to ensure everything is operating properly.

How Do I Prepare For this Job?

Formal education is not always required by employers, but you may consider completing a degree program in computer science or a related computer field to gain the necessary knowledge and skills. Experience and knowledge may be more important than training to employers, according to multiple job ads from Monster.com in March 2015.

Employers may want you to have a couple of years of experience working with computers, networks and troubleshooting. You can also prove your knowledge through certification. Certification is available through various software vendors and usually can be obtained by taking a knowledge or skill test.

For example, one common certification for NOC technician jobs is offered by Cisco. Cisco offers several levels of certification, including associate level certification options for those just entering the field (www.cisco.com). Your options from Cisco include the Cisco Certified Entry Networking Technician (CCENT) and the Cisco Certified Network Associate (CCNA). These certifications allow you to show your skills in network security, troubleshooting, installation and network operations.

What Can I Earn?

PayScale.com reported that the 10th-90th percentile of NOC technicians earned $36,000-$70,000, as of November 2019. Hourly rates reported by PayScale.com ranged from $14-$29.

What Are Some Related Alternative Careers?

While a computer science degree is not required for NOC technicians, obtaining a degree in the field will boost your career options. Database administrators use software to store company information in a secure area, free from the risk of unauthorized access. Network administrators oversee the daily operations of a company's networking systems, and information security analysts are put in charge of protecting networks and systems against potential hacks and privacy invasions.