Online Call Center Training Programs
If you have good communication and problem-solving skills, you might consider a career as a call center customer service representative. Find out what you'll learn in an online call center training program, how online programs work and what jobs you can get with your training.
What Courses Will I Take in an Online Call Center Training Program?
Online call center training programs are available as certificate and associate's degree programs. Certificate programs are often found within customer service programs and associate's degree programs are usually offered as a specialty within business departments. Both options offer very similar courses, but associate's degree programs require basic business and general education courses in addition to specialized customer service courses. These programs allow you to develop your skills in verbal communication, listening, customer service and problem solving. Potential call center training courses include:
- Call center operations
- Strategic leadership
- Conflict resolution
- Fundamentals of customer service
- Listening skills
- Telephone techniques
- Multicultural communications
- Computer information systems
- Business communication
- Business ethics
|Common Courses||Listening skills, business ethics, conflict resolution, telephone techniques|
|Online Components||Online discussion forums, e-mail communication, audio and video recordings and presentations|
|Career Options||Sales representative, customer service representative, sales manager|
How Do I Participate in Online Programs?
Call center training programs are available completely online and are offered asynchronously, allowing you to access coursework at your convenience. You are required to complete and turn in assignments by specific due dates. You access courses, which include audio and video recordings, via the Internet. You may communicate with instructors and other students through e-mail and online discussion forums. You will need basic computer skills and Internet competency. An up-to-date computer and reliable high-speed Internet connection are also required.
What Careers Can I Pursue?
As a graduate of an online call center training program, you may work as a sales representative, customer service representative or sales manager for just about any type of business. According to the U.S. Bureau of Labor Statistics (BLS), career opportunities for customer service representatives are expected to increase by 5% from 2016-2026. This increase is primarily due to an increased specialization in business-customer relationships. The median annual salary for a customer service representative was $33,750 in May 2018, also per the BLS.