Online Call Center Training Programs

If you have good communication and problem-solving skills, you might consider a career as a call center customer service representative. Find out what you'll learn in an online call center training program, how online programs work and what jobs you can get with your training. Schools offering Customer Service degrees can also be found in these popular choices.

What Courses Will I Take in an Online Call Center Training Program?

Online call center training programs are available as certificate and associate's degree programs. Certificate programs are often found within customer service programs and associate's degree programs are usually offered as a specialty within business departments. Both options offer very similar courses, but associate's degree programs require basic business and general education courses in addition to specialized customer service courses. These programs allow you to develop your skills in verbal communication, listening, customer service and problem solving. Potential call center training courses include:

  • Call center operations
  • Strategic leadership
  • Conflict resolution
  • Fundamentals of customer service
  • Listening skills
  • Telephone techniques
  • Multicultural communications
  • Computer information systems
  • Business communication
  • Business ethics

Common CoursesListening skills, business ethics, conflict resolution, telephone techniques
Online ComponentsOnline discussion forums, e-mail communication, audio and video recordings and presentations
Career OptionsSales representative, customer service representative, sales manager

How Do I Participate in Online Programs?

Call center training programs are available completely online and are offered asynchronously, allowing you to access coursework at your convenience. You are required to complete and turn in assignments by specific due dates. You access courses, which include audio and video recordings, via the Internet. You may communicate with instructors and other students through e-mail and online discussion forums. You will need basic computer skills and Internet competency. An up-to-date computer and reliable high-speed Internet connection are also required.

What Careers Can I Pursue?

As a graduate of an online call center training program, you may work as a sales representative, customer service representative or sales manager for just about any type of business. According to the U.S. Bureau of Labor Statistics (BLS), career opportunities for customer service representatives are expected to increase by 10% from 2014-2024. This increase is primarily due to an increased specialization in business-customer relationships. The median annual salary for a customer service representative was $31,200 in May 2014, also per the BLS.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

  • 1. Degree Options:
The schools in the listing below are not free and may include sponsored content but are popular choices among our users. Tuition and costs will vary across programs and locations. Be sure to always request tuition information before starting a program.

Popular Schools

  • Golden Gate University - Aspire

    Golden Gate University - Aspire responds quickly to information requests through this website.

    Popular programs at Golden Gate University - Aspire:

    • Bachelor Degrees

    Online Programs Available

  • Ashford University

    Ashford University responds quickly to information requests through this website.

    Popular programs at Ashford University:

    Online Programs Available

  • Southern New Hampshire University

    Southern New Hampshire University responds quickly to information requests through this website.

    Popular programs at Southern New Hampshire University:

    Online Programs Available

  • Full Sail University

    Full Sail University responds quickly to information requests through this website.

    Popular programs at Full Sail University:

    Online Programs Available

  • Trident University

    Trident University responds quickly to information requests through this website.

    Popular programs at Trident University:

    • Doctoral

    Online Programs Available

  • Ohio Christian University

    Ohio Christian University responds quickly to information requests through this website.

    Popular programs at Ohio Christian University:

    • Master
    • Bachelor Degrees
    • Associate Programs

    Online Programs Available

  • Colorado Christian University

    Colorado Christian University responds quickly to information requests through this website.

    Popular programs at Colorado Christian University:

    • Master
    • Bachelor Degrees
    • Associate Programs

    Online Programs Available

  • Regent University

    Regent University responds quickly to information requests through this website.

    Popular programs at Regent University:

    • Master
    • Bachelor Degrees

    Online Programs Available

  • Davenport University

    Davenport University responds quickly to information requests through this website.

    Popular programs at Davenport University:

    • Master
    • Bachelor Degrees

    Online Programs Available

  • Grand Canyon University

    Grand Canyon University responds quickly to information requests through this website.

    Popular programs at Grand Canyon University:

    • Master
    • Bachelor Degrees

    Online Programs Available

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