Online Customer Care Training Programs
If you work as a customer service representative, and you're looking to enhance your skills, several schools offer customer care training programs. Learn what types of programs are available, whether they can be completed online, what you'll learn and what completing them will do for your career.
What Kind Of Customer Care Training Programs Are Available?
You will find several schools offering training programs for professional and prospective customer service representatives. These programs can help you improve your communication, marketing and problem solving skills, as well as enhance your service abilities as a whole. Many of these programs can be completed within six months and result in a certificate. Most schools will only require you to have a high school diploma or GED to enroll in their training program.
|Program Advantages||Improve problem solving, communication and marketing skills; enhance service abilities; can be completed in as little as 6 months|
|Online Course Structure||No special requirements, but some programs require simulated customer service calls|
|Topics of Instruction||Listening and communication skills, cross-selling, effective telephone techniques|
|Average Salary (2018)||$36,470 as of May 2018 for customer service representatives*|
|Job Outlook||10% growth from 2016 to 2026 for customer service representatives*|
Source: *U.S. Bureau of Labor Statistics
Can I Complete These Programs Entirely Online?
Many schools offer customer care training programs online and most won't require you to set foot on a college campus. In order to complete your coursework, you will need a reliable Internet connection, an updated browser and software for viewing different types of media, such as Windows Media Viewer and Adobe Acrobat. Some programs will also require you to take simulated customer service calls that your instructor will critique and then recommend ways that you might improve your skills.
What Type of Skills Will I Learn?
Typically, online customer care training programs are comprehensive courses that address a wide variety of customer service skills. Topics of instruction and training can include:
- Communication skills
- Listening skills
- Effective telephone techniques
- Cross-selling products during a customer service call
- Fundamentals of effective customer service
- Working with a service team
What Can These Programs Do For My Career?
If you successfully complete a certificate program in customer care, you may be eligible for a promotion or a customer service management position. According to the U.S. Bureau Of Labor Statistics (BLS), customer service representatives earned an average annual salary of $36,470 in May 2018 (www.bls.gov). The BLS also reports that employment for these representatives is projected to grow by 5% from 2016-2026.