Online Customer Care Training Programs

If you work as a customer service representative, and you're looking to enhance your skills, several schools offer customer care training programs. Learn what types of programs are available, whether they can be completed online, what you'll learn and what completing them will do for your career. Schools offering Customer Service degrees can also be found in these popular choices.

What Kind Of Customer Care Training Programs Are Available?

You will find several schools offering training programs for professional and prospective customer service representatives. These programs can help you improve your communication, marketing and problem solving skills, as well as enhance your service abilities as a whole. Many of these programs can be completed within six months and result in a certificate. Most schools will only require you to have a high school diploma or GED to enroll in their training program.

Program AdvantagesImprove problem solving, communication and marketing skills; enhance service abilities; can be completed in as little as 6 months
Online Course StructureNo special requirements, but some programs require simulated customer service calls
Topics of InstructionListening and communication skills, cross-selling, effective telephone techniques
Average Salary (2018)$36,470 as of May 2018 for customer service representatives*
Job Outlook10% growth from 2016 to 2026 for customer service representatives*

Source: *U.S. Bureau of Labor Statistics

Can I Complete These Programs Entirely Online?

Many schools offer customer care training programs online and most won't require you to set foot on a college campus. In order to complete your coursework, you will need a reliable Internet connection, an updated browser and software for viewing different types of media, such as Windows Media Viewer and Adobe Acrobat. Some programs will also require you to take simulated customer service calls that your instructor will critique and then recommend ways that you might improve your skills.

What Type of Skills Will I Learn?

Typically, online customer care training programs are comprehensive courses that address a wide variety of customer service skills. Topics of instruction and training can include:

  • Communication skills
  • Listening skills
  • Effective telephone techniques
  • Cross-selling products during a customer service call
  • Fundamentals of effective customer service
  • Working with a service team

What Can These Programs Do For My Career?

If you successfully complete a certificate program in customer care, you may be eligible for a promotion or a customer service management position. According to the U.S. Bureau Of Labor Statistics (BLS), customer service representatives earned an average annual salary of $36,470 in May 2018 (www.bls.gov). The BLS also reports that employment for these representatives is projected to grow by 5% from 2016-2026.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

  • 1. Degree Options:
The schools in the listing below are not free and may include sponsored content but are popular choices among our users. Tuition and costs will vary across programs and locations. Be sure to always request tuition information before starting a program.

Popular Schools

  • Strayer University

    Strayer University responds quickly to information requests through this website.

    Popular programs at Strayer University:

    • Master
    • Bachelor Degrees
    • Associate Programs

    Online Programs Available

  • Southern New Hampshire University

    Southern New Hampshire University responds quickly to information requests through this website.

    Popular programs at Southern New Hampshire University:

    • Master
    • Bachelor Degrees
    • Associate Programs

    Online Programs Available

  • Ashford University

    Ashford University responds quickly to information requests through this website.

    Popular programs at Ashford University:

    Online Programs Available

  • Capella University

    Capella University responds quickly to information requests through this website.

    Popular programs at Capella University:

    • Doctoral
    • Master
    • Bachelor Degrees

    Online Programs Available

  • Florida Tech

    Florida Tech responds quickly to information requests through this website.

    Popular programs at Florida Tech :

    • Master

    Online Programs Available

  • Colorado State University Global

    Colorado State University Global responds quickly to information requests through this website.

    Popular programs at Colorado State University Global:

    • Master
    • Bachelor Degrees
    • Certificates

    Online Programs Available

  • Purdue University Global

    Purdue University Global responds quickly to information requests through this website.

    Popular programs at Purdue University Global:

    Online Programs Available

  • Colorado Christian University

    Colorado Christian University responds quickly to information requests through this website.

    Popular programs at Colorado Christian University:

    • Master
    • Bachelor Degrees
    • Associate Programs

    Online Programs Available

  • Regent University

    Regent University responds quickly to information requests through this website.

    Popular programs at Regent University:

    • Master
    • Bachelor Degrees

    Online Programs Available

  • Full Sail University

    Full Sail University responds quickly to information requests through this website.

    Popular programs at Full Sail University:

    Online Programs Available

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