What Are the Duties of a Medical Office Receptionist?

Working as a medical office receptionist requires you to have medical and administrative knowledge and skills. If you'd like to offer supportive services in the healthcare field by performing front desk tasks, keep reading to learn more about this profession. Schools offering Medical Office Administration degrees can also be found in these popular choices.

Job Duties

As a medical office receptionist, you would be responsible for gathering medical information from patients, including medical histories and billing information. You could submit insurance forms, order office and medical supplies, manage records, and input patient information into computers. Other duties might include answering phones, scheduling patient appointments, and handling any other administrative aspects of the office.

The medical portion of your duties would vary depending on the type of office you work in. Possible responsibilities can include transcribing recorded messages, practitioners' diagnosis or recommendations into patients' medical records. You might also assist physicians with the preparation of reports, speeches, articles, or conference proceedings.

Important Facts About Medical Office Receptionists

On-the-Job Training Up to a week
Key Skills Critical thinking, communication, time management, and reading comprehension skills; good judgment, customer-service-oriented
Work Environment Physicians' offices, hospitals, outpatient care centers, dentist offices
Similar Occupations Customer service representatives, general office clerks, information clerks, and tellers


You can find certificate programs that offer training for medical office reception through local community colleges and vocational schools. These programs provide you with the tools required to perform both office and medical duties. You can usually complete a program in less than a year, and you might be able to complete your coursework online. Course topics can include medical terminology, records keeping, and data entry software; some programs include practical experience working in a medical office.

Salary and Job Outlook

According to the U.S. Bureau of Labor Statistics (BLS, www.bls.gov), receptionists in all field could expect 14% employment growth between 2012 and 2022. In 2015, PayScale.com noted that the salaries for medical receptionists ranged between $20,000 and $38,788.

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