What Are Common Jobs in the Telecommunications Industry?
With the right education, you may pursue a number of common entry-level telecommunications jobs. Read on to learn more about working as a telecommunications technician, sales representative or customer service representative.
Overview of Entry-Level Telecommunication Jobs
According to the U.S. Bureau of Labor Statistics (BLS), telecommunications equipment installers and repairs were expected to experience an 8% decrease in employment between 2016 and 2026 (www.bls.gov). However, the BLS also reported that employment prospects would be best for those who specialized as technicians, those will extensive knowledge in the field could be promoted into sales. Entry-level positions in this industry may have you installing telephones, broadband Internet and satellite television. Working for a utility company, you might install outside lines, towers or poles to connect a service to a building.
Important Facts about This Occupational Field
|Median Salary (2018)||$56,100 (for telecommunications equipment installers and repairers)|
|Required Education||Postsecondary education, on-the-job training (for telecommunications equipment installers and repairers)|
|Licensure||Certification may be required for specific tasks as a telecommunications technician|
|Work Environment||Wired telecommunications carriers, building equipment contractors, cable programming, wireless telecommunications carriers (for telecommunications equipment installers and repairers)|
Source: U.S. Bureau of Labor Statistics
Most jobs require that you earn a high school diploma or GED before you can qualify for employment. You'll often find that an associate's degree or even on-the-job work experience is enough to qualify for many positions. Some more technical jobs, particularly in network operations, may require bachelor's degrees in computer science or information systems, in addition to technical certification.
You need only look at cell phones to know that telecommunications technology is always evolving and becoming more complex. The constant introduction of newer and better products to the market produces job opportunities in business-to-business and general consumer sales. Entry-level sales jobs require excellent communication and interpersonal skills as well as knowledge about the product you'd be selling. This training will likely be provided by your employer.
Customer Service and Support
Companies providing telecommunications services also need people to address customer concerns or questions about their product. Customer service positions generally don't require extensive experience in the telecommunications industry. Like sales jobs, you'll need good people skills and a working knowledge of your company's product. Most companies provide you with extensive training in their products; they also prepare you to answer common questions asked by customers.