Technical Support Engineer Career Path

If you're thinking about becoming a technical support engineer, this article will help you analyze the duties, education, and employment outlook to help you figure out if this is the right choice for you. Schools offering Computer Support Technician degrees can also be found in these popular choices.

Career Information at a Glance

A technical support engineer is the person who serves as an expert for the products of their company and is responsible for addressing the queries and concerns users have regarding those products by troubleshooting technical problems. Support engineers may work with external users (like customers or clients) or internal users (like employees) within an internal organization or as a customer facing specialist.

Degree Required Bachelor's degree
Education Field of Study Engineering, Computer Science/Computer Engineering or other such field
Key skills Management and tech skills, flexible with timings, good communication skills
Median Annual Salary (2019) $62,108*

Source: *Payscale.com

What Does a Technical Support Engineer Do?

Across a vast range of industries such as healthcare and tele-communications, technical support engineers play a vital role of providing tech support services to their clients. These professionals can work in any industry, as there are jobs available in both the private and public sectors.

They are hired by various companies in their IT departments to provide support to their clients in person or via phone calls/e-mails and thus, serve troubleshooting purposes. On the other hand, technical support engineers are also responsible for filing reports regarding problems that are occurring in their products. They look into technical issues and help customers find solutions to them. They monitor the daily performance of the tech systems and analyze the changes that can be made to the products. Apart from reporting the defects, tech support engineers may also help companies implement new hardware or software systems and put forth suggestions to improve the company's product.

What Are the Skills Required?

To become a successful technical support engineer, there are several skills which are needed. Having good communication skills is one important asset, so that the tech support engineer could communicate properly with clients in normal, lay-man language and yet be coherent and comprehensible, while also being polite and patient. They should be efficient, good at problem solving and creative by nature. Since the profession has no particular time schedule, the tech support engineer needs to be flexible with regard to work schedules because a crisis with a client's device can arise at any time. It's compulsory for them to have the management and organizational skills to complete projects successfully. Not only are strong tech skills needed, they also need to be familiar with various kinds of hardware, software applications and operating systems.

What Education Do Technical Support Engineers Need?

Although the education requirements for tech support engineers may vary depending on the industry, they typically need a basic degree in engineering, computer science, or a similar technical discipline. Previous work experience may play a big role in successful recruitment by a company.

How Is Work Experience an Important Factor in This Profession?

Work experience affects the pay scale greatly in this profession. Tech support engineers with 1-4 years of experience earned a median salary of $58,605 in 2019, according to Payscale.com. Those with 5-9 years of experience earned a median salary of $66,279. Experienced technical support engineers with 10-19 years of experience earned a median of $71,704. In their late careers (20 years and higher), employees earned a median salary of $79,466.

What's the Outlook for Technical Support Engineers?

According to The U.S. Bureau of Labor Statistics, employment of computer support specialists is expected to grow by 11% between 2016 and 2026 (faster than average for all jobs). Thus, this field is likely to flourish since it's understood that companies need qualified and skilled professionals to support them as far as their basic technological needs are concerned. In the age of advancement of science and technology, there is a huge scope in the field of technical support engineering; therefore, if you have have technical skills and a problem solving nature along with the passion to work as a tech guru in a good company or industry, this can prove to be a very good career option for you.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

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