Customer Service Coordinator Jobs: What Are My Career Options?

Explore the career requirements for customer service coordinators. Get the facts about career options, job duties, salary and job outlook to determine if this is the right career for you. Schools offering Customer Service degrees can also be found in these popular choices.

What Do Customer Service Coordinators Do?

When customers have complaints, usually the first person they speak with is a customer service coordinator. These trained individuals have one major goal: to solve a customer's issue and save another customer for the business. These representatives take orders, check on lost items, and provide answers to customer questions. The best employees in this career have excellent communication skills and work well with others.

Customer service coordinators or representatives work in person, by phone or through e-mail to resolve consumer complaints and questions. The following table outlines the general requirements for a career as a customer service coordinator.

Education Required High school diploma
Training Required On-the-job training typically required
Key Skills Good attention to detail, computer knowledge, service-oriented mindset, active listener
Licensure State license may be required for jobs in finance and insurance
Job Growth (2014-2024) 10%*
Median Salary (2015) $31,720*

Source: *U.S. Bureau of Labor Statistics

Customer Service Coordinator: What Is It?

Customer service coordinators, commonly known as customer service representatives, serve as important liaisons for companies and the customers they serve. As a worker in this field, you'll be called upon to work with customers who have questions, concerns or problems with the products or services that your company provides.

Depending on the company, customer service may be handled primarily by phone, e-mail or in person. You'll need to be prepared to face a wide variety of issues on a day-to-day basis. Some days, you'll simply use company-provided tools and policies to take care of a customer's needs. On other days, the problems may be more complex and require research or professional assistance. As a customer service coordinator, you'll be responsible for knowing which direction you need to go in order to build and maintain customer satisfaction.

As an employee in this field, you'll also be a keeper of the peace. There will be days when customers will come to you in anger with various complaints. You'll need to be aware of your company's policy in dealing with such matters and use your professional demeanor to help the customer in the best manner possible.

What Kind of Jobs Can I Get?

According to the U.S. Bureau of Labor Statistics (BLS), much of the work done in customer service takes place in call centers (www.bls.gov). However, being that a majority of career fields have some sort of customer service need, there are plenty of unique job titles available to you. Some of the related jobs you can get include desk clerk, ticket agent, retail sales rep, reservation agent, computer support specialist and financial service agent.

What Type of Work Will I Be Doing?

Customer service coordinators work in many different fields. Therefore, specific job duties vary. However, some general and common duties are shared across the board. You'll use computers to find and process information, record notations about the customer's issue and enter relevant data. Communication is fundamental to the field, so on a daily basis, you'll interact with customers, co-workers and supervisors via phone, e-mail or face-to-face. In addition, you'll assess the nature of customer complaints, concerns and questions to determine the right plan of action to diffuse problems and ensure customer satisfaction for the company you represent.

What Skills Will Help Me Succeed?

As with any position or career field, you'll need to develop certain skills to succeed. With customer service, there are a host of positive attributes you can bring to the table. Some key attributes include having good attention to detail, proficient computer knowledge & skill, an ability to persuade others, a service-oriented mindset and strong active listening skills.

What Is the Job Outlook?

According to the BLS, employment opportunity in customer service is expected to grow as fast as the average for all occupations and increase by about 10% between 2014 and 2024 (www.bls.gov). Fueling this growth is the expansion of industries that specialize in handling customer service and their need for workers. Employment will also be positively impacted by the growth of specific industries and their customers' demands for products and services. Representatives will be needed to address their questions and concerns. Salary amounts will vary depending on where you're employed, but the BLS reported that the median annual wage for customer service representatives was $31,720 in May 2015.

What Are Some Related Alternative Careers?

With the same skills and education (a high school diploma), similar alternative careers could include work as a financial clerk, an insurance sales agent or a receptionist. Financial clerks may work in banking institutions as tellers, helping customers with financial transactions. Insurance sales agents deal with direct sales situations, selling and helping customers with insurance products. Receptionists are the voice and face of a company. They answer questions, make appointments and perform other administrative tasks.

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