Online Courses in Customer Service

Extraordinary customer service skills translate into higher customer and employee satisfaction. Online customer service courses can improve your communication toolbox and turn you into a skilled negotiator, which can be helpful in many arenas. Schools offering Customer Service degrees can also be found in these popular choices.

What Can Online Customer Service Courses Teach Me?

Interacting with the public as a customer service representative demands skills such as listening, problem-solving and communicating. You can take take online courses that teach many of these skills, including how to assess a situation and provide satisfactory support and service in person, on the phone or through remote media access. In addition to learning how to treat customers ethically and professionally, an online course can help you learn best practices for interacting with co-workers.

Customer service courses are also offered online under sales, hospitality or business programs. Focuses of these programs include meeting the needs of the customer to ensure credibility and trust in your service, product or business.

Below are some of the courses you might take to learn the necessary basics of successful customer service.

Customer Service

Customer service courses teach you how to perform your duties professionally and build your interpersonal communication skills. Communication, conflict, and working proactively are some of the skills you will learn in customer service courses.

Negotiation and Conflict Resolution

How to negotiate and resolve problems and issues is an important part of excellent customer service. This course teaches the basics of identifying problems and how to solve them in a manner that benefits everyone.

Email Etiquette and Business Writing

Customer service is not always face to face. Often, communication takes place through email or letters and business satisfaction forms. A course in basic email etiquette and business writing will help you learn the art of composing an effective written solution for problems.

Customer Service - Hospitality

The hospitality industry relies heavily on good customer service. The focus of this course is geared towards taking care of guests, higher management, and employee relations. You'll learn the details related to working at resorts, restaurants, hotels, and other hospitality industries.

Customer Relationship Management

Customer Relationship Management, or CRM, recognizes there are useful methodologies to maximize the customer experience. This course uses case studies, text readings, quizzes and exercise to understand best practices in multiple vertical markets, how technology can enhance customer loyalty and satisfaction, and how CRM provides benefits to a business.

How Do the Courses Work?

Most programs use videos and practice scenarios to learn the different techniques necessary for excellent customer service practices. Many of the lessons are broken into self-paced segments that use online guides and tutorials. You will develop a toolkit of techniques, language and problem-solving skills that will translate into extraordinary customer service.

What Technology Will I Need to Take an Online Class?

You must have regular access to a reliable computer with an Internet connection. Broadband access is usually required for courses that present lectures via streaming video. You might need to install specific software, such as Adobe Acrobat Reader, or update your Web browser and plug-ins. Some courses might require using communication software like DropBox.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

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The schools in the listing below are not free and may include sponsored content but are popular choices among our users. Tuition and costs will vary across programs and locations. Be sure to always request tuition information before starting a program.

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