What Are the Job Duties of a General Office Manager?
If you like being in a leadership role and having others rely on you for support and initiative, a career as a general office manager might be the job for you. Keep reading to find out what a general office manager does and the skills you need to become one.
As a general office manager, you are responsible for overseeing office staff, making sure that employees (such as clerical workers and support staff) are doing their jobs, and that assignments are completed and goals met in a timely manner. Some of the duties you can expect to perform include working with department budgets, scheduling repair work, coordinating office purchases, creating financial spreadsheets, and working with other managers and department heads.
Other duties can involve improving policies and procedures, organizing work schedules, and performing staff evaluations. You could also be responsible for organizing department or company-wide activities, handling work-related problems, training your support staff, interviewing potential new-hires, reviewing office documents, and managing inventory.
Important Facts About General Office Managers
|Continuing Education||Required to complete IAAP recertification every 5 years|
|Job Outlook (2016-2026)||10% growth ('for all administrative services managers')|
|Work Environment||Educational services; healthcare; state and local government agencies; professional, scientific, and technical services|
|Similar Occupations||Cost estimators; purchasing managers; buyers; purchasing agents; property, real estate, and community association managers|
Source: U.S. Bureau of Labor Statistics
Skills and Abilities
To perform your duties, you need customer service experience and strong communication skills. You should have knowledge of management and business principles. Writing, grammar, and math skills are also important, along with a working knowledge of office equipment, such as computers, scanners, faxes, and phone lines.
Other characteristics to consider are being a good listener, being organized and perceptive, and knowing how to motivate people. Decision-making, negotiation, delegation, and critical thinking skills are also important. A general office manager should be dependable, able to handle stressful situations, detail-oriented, and able to take initiative.
Education and Certification
The U.S. Bureau of Labor Statistics (BLS, www.bls.gov) indicates that experience and education will vary depending on the business. Many companies that use an office manager looking for trained candidates. Those working in general office management may have a bachelor's degree in business.
To showcase your skills as an office manager, consider getting certified as an administrative professional through the International Association of Administrative Professionals (IAAP, www.iaap-hq.org). The IAAP offers an exam to become a Certified Administrative Professional that tests your skills in planning and organization, office management, and administrative tasks.
Salary and Employment
As of May 2018, the mean annual wage for administrative services managers was $96,180, the BLS reported. The same year, first-line supervisors of office and administrative support workers earned an average of $55,810 annually. A high competition rate in this job field is expected, due to there being more candidates than actual job openings. The BLS reports that potential employers will look for candidates who have leadership, communication, and technology skills.