What Are the Duties of a Computer Assistant?

Do your friends and family members ask you for help with their computers? Are you interested in working in a technical field and helping others? If so, you might be interested in a career as a computer assistant. Read on to learn more about the duties of these professionals. Schools offering Computer Support Technician degrees can also be found in these popular choices.

Career Overview

Job openings for computer assistant positions may also be referred to as technical services or customer support positions. Professionals in this field are often employed by computer software or hardware companies to assist customers with technical problems. Computer assistants may also work for a variety of businesses or large organizations managing technical services and providing in-house assistance to employees and clients experiencing computer troubles.

Important Facts About Computer Assistants

On-the-Job Training Lasting from several months to a year
Key Skills Customer service oriented, active listening, problem solving ability, clear speaking and writing ability
Work Environment Educational services, information organizations, computer systems design services, wholesale trade companies
Similar Occupations Computer network architects, computer programmers, computer systems analysts, software developers, web developers, information security analysts

Tasks and Responsibilities

As a computer support specialist, a common job title for a computer assistant, you'll identify and solve a variety of technical problems. Many computer assistants provide telephone-based support, although some may provide online assistance. Additionally, some computer support specialists provide on-site support to customers and clients with especially challenging computer problems.

First, you'll attempt to understand the type of problem or error that a user is experiencing. When needed, you'll ask questions in order to help narrow down the issue that is occurring. Then, using a variety of diagnostic software tools and other troubleshooting techniques, you'll work with the user to overcome the issue. For extremely challenging problems, you might need to perform research or even contact hardware or software manufactures in order to help resolve the issue.

When you're not directly assisting users, you'll be developing training manuals and user guides. You may also spend time teaching clients and co-workers about their computer hardware and software and how to use it effectively. In many case, you'll also be responsible for installing and upgrading your employer's computer hardware and software systems.

Job Outlook and Salary

According to the U.S. Bureau of Labor Statistics (BLS, www.bls.gov), employment opportunities for computer support specialists are expected to grow by 11% from 2016 to 2026. With this growth, good job prospects are expected, especially if you hold a college degree. According to the BLS, the mean annual salary for computer network support specialists was $68,050 as of May 2018, while computer user support specialists earned an average of $55,050 a year in 2018. Computer support specialists who work for natural gas distribution and monetary authorities - central bank can expect to earn some of the highest salaries.

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