What Are the Duties of an IT Assistant?

Computers have become a vital part of businesses and organizations, which often means that professionals are needed to oversee their use. If you have both computer and problem-solving skills, then you might enjoy a position as an information technology (IT) assistant. Schools offering Information Technology degrees can also be found in these popular choices.

Career Overview

Information technology (IT) deals with the modern ways companies or organizations use computers to process, distribute, and store information or data. As an IT assistant, you will be called on to interact with computer users and computer hardware on a daily basis to keep data channels open. Much of the complex planning and implementation of systems is carried out by the IT manager, so you will probably report to and assist him or her.

Important Facts About IT Assistants

Median Salary (2014) $47,660 (for computer support specialists)
Job Outlook (2012-2022) 17% growth
Work Environment Educational services, computer systems designs, information firms, wholesale trade companies
Similar Occupations Computer support specialists, computer technicians, desktop support technicians, network administrators, systems administrators, information technology consultants

Source: U.S. Bureau of Labor Statistics

Job Duties

Most IT assistants handle the same types of duties, which involve keeping all computer equipment running smoothly as well as ensuring that computer users are able to interact with this equipment successfully. Each IT assistant position could have more or fewer duties depending on the size of the company, IT department, and workload.

User Assistance

Because many organizations use specialized software or e-mail programs, IT assistants are usually needed to show users how to employ them. This can be as simple as answering a question about how to save a file or as complicated as setting up a new e-mail system and instructing every user in its proper use. To aid in these teaching tasks, you might be called on to create a user manual for an organization's computer software and hardware.

Data Management

Organizations need easy access to data and, as an IT assistant, you would probably be charged with controlling and streamlining that access. Many IT assistants back data up each day and make sure that any saved data has not become corrupted. You might also install new hardware or software to keep up with an organization's changing data storage and communication needs.

Maintenance

Computers break, so if you worked as an IT assistant, you would need some working knowledge of how to troubleshoot and fix hardware or software issues, although the more difficult jobs are often left to a specialist. Beyond minor repairs, many IT assistants inventory computer goods and stock computer necessities, such as storage media and printer ink.

Education Options

Although some IT positions are entry-level, many require formal education and computer experience. In most cases, employers aren't exacting about the type of degree the job candidate has earned, as long as it has some relevance to computers. You could choose to pursue an associate or bachelor's degree in computer science, management information systems, or information technology, all of which would prepare you to move into higher-level positions, such as management.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

  • 1. Degree Options:
The schools in the listing below are not free and may include sponsored content but are popular choices among our users. Tuition and costs will vary across programs and locations. Be sure to always request tuition information before starting a program.

Popular Schools

  • Strayer University

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  • Southern New Hampshire University

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      • MBA - Information Technology Management
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  • Full Sail University

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  • Colorado Christian University

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  • Independence University

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