Guest Service Agent Diploma

Are you interested in preparing for an entry-level career in the hospitality industry? If so, Penn Foster Career School's Guest Service Agent Career Diploma can provide you with the education and training that will help you begin your path towards a career in the guest services division of a hotel or resort. Read on to find out more about this diploma program.

Frequently Asked Questions

What Kind of Program Is It?

The Guest Service Agent Career Diploma program at Penn Foster Career School gives you the opportunity to learn about guest services for the hospitality industry. Some of the specific topics covered could include interpersonal communications, basic bookkeeping, front desk procedures, and customer service techniques for the hotel and hospitality industries. You'll also have the chance to learn about the importance of etiquette and a professional image, office equipment and technology used in a hospitality environment, and the structure of a hospitality organization. This program includes a work experience option where you can get hands-on experience working in the hospitality industry. Penn Foster Career School gives you the flexibility to complete the Guest Service Agent Career Diploma program at your own pace from home.

What Are the Prerequisites?

Potential applicants of this Guest Service Agent program may have strong communications and problem-solving skills. As an applicant to Penn Foster Career School, you should be at least 18 years old.

What Are the Course Requirements?

The Guest Service Agent Career Diploma Program consists of several courses broken down into mobile-friendly lessons. You could complete this program in as little as six months. Since all courses in this program are presented online, you will need a computer running Microsoft® Windows® and Windows® 7 or later, high-speed Internet access, and an e-mail account.

Guest Service Agent Courses

  • Introduction to Guest Services
  • You and Your Actions
  • The Hotel Industry
  • Hotel Technology and Equipment
  • Hospitality Accounting and Reporting
  • Guest Service Agent Responsibilities
  • Health and Safety
  • Introduction to Hospitality Food and Beverage
  • Hospitality Leadership and Supervision
  • Hospitality Human Resources
  • Hotel Alternatives
  • The Guest Experience

What Could I Do After I Graduate?

Career Opportunities:

In this program, you'll have the opportunity to learn the basic customer service and business skills needed to begin a guest services career in the hospitality industry. Graduates of this program could seek jobs in small and large hotels, resorts, and other lodging venues. You may be ready to apply for positions like:

  • Front Desk Clerk
  • Guest Service Agent
  • Hotel Concierge
  • Guest Relations Associate

Advanced Degrees:

If you are thinking about continuing your education beyond this program, you might consider enrolling in an associate or bachelor's degree program. An associate degree program could give you the chance to gain skills in other areas of the hospitality industry, such as restaurant management or tourism. They could also help you prepare for supervisory positions in guest services. Some associate degrees you could pursue include:

  • Associate of Science in Hospitality Management
  • Associate of Science in Hotel and Restaurant Management
  • Associate of Science in Business Management
  • Bachelor of Science in Hospitality Management