Consumer and Customer Service

If you enjoy working with people and like the prospect of helping them with a business or product issue, a career in consumer and customer service might be for you. Read on to learn more about career options, earnings and educational options for consumer and customer service specialists.

Is Consumer and Customer Service for Me?

Career Overview

Consumer and customer service professionals act as intermediaries between businesses or organizations and their customers or clients. In general, they're responsible for responding to inquiries and complaints and handling them in a professional and effective manner.

Career Options

As a qualified candidate, you may find a position as a customer service or product representative, consumer advisor or customer credit counselor. Potential employers include call centers, non-profit organizations or senior services. Additional training might open the door to a job as a complaint administrator, consumer columnist, consumer protection specialist or credit reporter. You might also find employment as a home and life management advisor, customer service manager, financial counselor or workforce analyst.

Employment and Salary Information

According to the U.S. Bureau of Labor Statistics (BLS), employment opportunities for customer service representatives was expected to increase by 13% nationwide from 2012-2022, which is about average compared to all other career fields. As of May 2013, customer service representatives earned an average annual salary of $33,370 (www.bls.gov).

How Do I Work in Consumer and Customer Service?

Education

If you're still in high school, you can begin preparing for a career in customer service by taking classes in English and acquiring some computer skills. While some employers provide on-the-job training, postsecondary programs with relevant coursework can be found at junior colleges or career schools. Programs begin at the undergraduate certificate level and might include topics in administration, social interaction, management and the use of computer software applications. You'll also learn how to address customer concerns and disputes. Along with campus-based programs, some schools offer online customer service courses.

Skills

Consumer and customer service professionals must possess exceptional interpersonal communications skills, both oral and written. They must also be adept at conflict resolution in order to deal with any issues and concerns that customers may have. As a qualified customer service professional, you'll be able to recognize your customers' wishes and determine what needs to happen in order to fulfill their expectations. You'll also be able to provide resolutions to customer complaints or issues.

Related Articles for Consumer and Customer Service

View More Articles

Related Videos

  • What Does a Fish and Game Warden Do? - Video

    A Fish and Game Warden is responsible for enforcing the laws of fishing, hunting and boating. They are agents of law enforcement and may work at the state or federal level. It is a position that typically required two years of education beyond high school with further training done in the field.
The schools in the listing below are not free and may include sponsored content but are popular choices among our users. Tuition and costs will vary across programs and locations. Be sure to always request tuition information before starting a program.

Popular Schools

  • Benedictine University

    Benedictine University responds quickly to information requests through this website.

    Popular programs at Benedictine University:

    • Master
    • Bachelor Degrees

    Online Programs Available

  • American University

    American University responds quickly to information requests through this website.

    Popular programs at American University:

    • Master
    • Certificates

    Online Programs Available

  • Johns Hopkins University

    Johns Hopkins University responds quickly to information requests through this website.

    Popular programs at Johns Hopkins University:

    • Master

    Online Programs Available

  • Saint Mary's University of Minnesota

    Saint Mary's University of Minnesota responds quickly to information requests through this website.

    Popular programs at Saint Mary's University of Minnesota:

    • Master

    Online Programs Available

  • Lewis University

    Lewis University responds quickly to information requests through this website.

    Popular programs at Lewis University:

    • Master

    Online Programs Available

  • Virginia College

    Virginia College responds quickly to information requests through this website.

    Popular programs at Virginia College:

    Campus-Based Programs Available:

    View All Locations
    • Alabama: Birmingham, Huntsville, Mobile, Montgomery
    • Florida: Birmingham, Huntsville, Mobile, Montgomery, Fort Pierce, Jacksonville, Pensacola
    • Georgia: Birmingham, Huntsville, Mobile, Montgomery, Fort Pierce, Jacksonville, Pensacola, Augusta, Columbus, Macon, Savannah
    • Louisiana: Birmingham, Huntsville, Mobile, Montgomery, Fort Pierce, Jacksonville, Pensacola, Augusta, Columbus, Macon, Savannah, Baton Rouge, Bossier City
    • Mississippi: Birmingham, Huntsville, Mobile, Montgomery, Fort Pierce, Jacksonville, Pensacola, Augusta, Columbus, Macon, Savannah, Baton Rouge, Bossier City, Biloxi, Jackson
    • South Carolina: Birmingham, Huntsville, Mobile, Montgomery, Fort Pierce, Jacksonville, Pensacola, Augusta, Columbus, Macon, Savannah, Baton Rouge, Bossier City, Biloxi, Jackson, Columbia, Florence, Greenville, Spartanburg
    • Tennessee: Birmingham, Huntsville, Mobile, Montgomery, Fort Pierce, Jacksonville, Pensacola, Augusta, Columbus, Macon, Savannah, Baton Rouge, Bossier City, Biloxi, Jackson, Columbia, Florence, Greenville, Spartanburg, Knoxville
    • Texas: Birmingham, Huntsville, Mobile, Montgomery, Fort Pierce, Jacksonville, Pensacola, Augusta, Columbus, Macon, Savannah, Baton Rouge, Bossier City, Biloxi, Jackson, Columbia, Florence, Greenville, Spartanburg, Knoxville, Austin, Lubbock
    • Virginia: Birmingham, Huntsville, Mobile, Montgomery, Fort Pierce, Jacksonville, Pensacola, Augusta, Columbus, Macon, Savannah, Baton Rouge, Bossier City, Biloxi, Jackson, Columbia, Florence, Greenville, Spartanburg, Knoxville, Austin, Lubbock, Richmond
  • Strayer University

    Strayer University responds quickly to information requests through this website.

    Popular programs at Strayer University:

    • Master
    • Bachelor Degrees
    • Associate Programs

    Online Programs Available

  • Widener University

    Widener University responds quickly to information requests through this website.

    Popular programs at Widener University:

    • Master

    Online Programs Available

  • Saint John's University

    Saint John's University responds quickly to information requests through this website.

    Popular programs at Saint John's University:

    • Master

    Online Programs Available

  • Penn Foster Career School

    Penn Foster Career School responds quickly to information requests through this website.

    Popular programs at Penn Foster Career School:

    Online Programs Available

  1. 1
  2. 2
  3. 3
  4. 4
  5. Next »