Account Coordinator Jobs: Career and Salary Facts
Research what it takes to become an account coordinator. Learn about education requirements, job duties, average wages and job outlook to find out if this is the career for you.
What Is an Account Coordinator?
Anytime someone needs to deal with a company or a business, whether you walk into a store or call a company, more than likely you will deal with an account coordinator. The main task of customer service representatives (account coordinators) is to listen and communicate answers to customers problems. Customer service reps work with the public by taking orders, making alterations, or taking returns. They work to help customers remain customers, and if they cannot answer a question, they may refer them to customer supervisors for further aid.
Account coordinators combine customer service duties with account management tasks. The following chart covers some of the job skills, education requirements and earning potential for account coordinators.
|Degree Required||High school diploma or equivalent|
|Education Field of Study|| Marketing |
|Key Skills||Personable, calm, problem solving|
|Job Growth (2018-2028)||-2% decline for all customer service representatives*|
|Median Salary (2018)||$33,750 for all customer service representatives*|
Source: *U.S. Bureau of Labor Statistics
What Will I Do as an Account Coordinator?
Account coordinators work in several industries, but they typically find jobs in customer service, sales and marketing. Account coordinators are responsible for the administrative activities related to managing client accounts. This entry-level position can lead to a career in account management.
In general, you can expect to answer customer questions and resolve complaints, develop and maintain relationships with vendors, create client proposals and work with accounting staff to process invoices. In the customer service industry, you would answer inquiries about products or services, review client invoices to ensure accuracy and monitor the performance of customer contracts. In the marketing industry, you would stay abreast of campaign deadlines and work with editors and other campaign staff to ensure campaign specifications are met.
What Education Should I Pursue?
Some customer service opportunities may only require a high school diploma; however, specialized positions, such as those in technology, may require some post-secondary education. Account coordinators in the customer service industry receive on-the-job training, but an associate's degree, at minimum, in a related discipline can enhance your job opportunities.
Entry-level opportunities in marketing, sales and advertising typically require a bachelor's degree. Many colleges and universities offer programs in marketing or advertising. You can expect to take courses in copywriting, media, international advertising, ethics and sales communication. Advancement to account management positions frequently requires at least a bachelor's degree, but a master's degree may be beneficial in some industries.
How Much Can I Expect to Earn?
The U.S. Bureau of Labor Statistics (BLS) reported that customer service representatives earned an average salary of $36,470 during 2018 (www.bls.gov). Most workers in this occupation earned between $22,140 and $55,310.
What Are Some Related Alternative Careers?
A high school diploma is all one needs to fill some of the related careers for an account coordinator. These careers could include becoming a insurance sales agent, retail sales worker, or receptionist. Insurance sales agents contact possible customers with insurance products they may be interested in. They give information and discuss any possible concerns a customer may have. Retail sales workers work with retail merchandise and handle customer questions. They may stock products as needed or sell needed products such as car parts, clothing or grocery items. Receptionists are the face of a company in most instances. They answer phones, make appointments, file reports or take orders from customers. Most of the time they give general information to the public about their company.