What Skills Are Taught in Bank Teller Classes?
If you like working with people and money, you may enjoy a career as a bank teller. While a degree is typically not necessary to secure a position, many banks do send their new employees to bank teller training courses. To learn more, simply continue reading.
Bank Teller Job Defined
Your responsibilities as a bank teller include more than depositing or cashing customer checks. You also need to know how to accurately track money and explain products and services to customers. Some of your other duties may include processing loan payments, handling cash withdrawals, balancing daily transactions, verifying check information, and issuing cashier's or traveler's checks.
<h3 id="section---ImportantInformationAboutBankTellerEducation">Important Information About Bank Teller Education</h3><p></p><table border="1"><tr><td>Online Availability</td><td>Full coursework online</td></tr>
<tr><td>Continuing Education</td><td>Required to maintain optional certification</td></tr>
<tr><td>Advancement</td><td>May advance with experience to a sales position, loan officer, head teller or other supervisory positions</td></tr>
<tr><td>Similar Occupations</td><td>Information clerk, receptionist, accounting clerk, customer service representative</td></tr>
<tr><td>Median Wage (2021)*</td><td> $36,310</td></tr>
<tr><td>Job Outlook (2021-2031)*</td><td>-12%</td></tr>
</table><p><i>Source: *U.S. Bureau of Labor Statistics</i>
</p><h3 id="section---Classes">Classes</h3><p>Although formal classes aren't necessary to get a job as a bank teller, there are many bank teller classes, including courses offered by the American Bankers Association (ABA). As a teller, you may also receive on-the-job training designed to meet the standards and business practices of your employer.
</p><p>Bank teller classes are offered by community colleges and the ABA. Teller training courses cover subjects including:
</p><ul><li>Banking ethics
</li><li>Customer service
</li><li>Compliance and regulations
</li><li>Banking principles and procedures
</li><li>Relationship sales
</li><li>Financial transactions
</li><li>Bank security issues
</li></ul><p>Of the topics listed above, some of the most important for working as a teller are customer service skills, banking procedures and relationship sales.
</p><h3 id="section---CustomerServiceSkills">Customer Service Skills</h3><p>Customer service skills play a major role in your success as a bank teller. Communicating effectively, resolving client banking issues and handling angry or difficult clients are topics covered in this part of a teller course.
</p><h3 id="section---BankingProcedures">Banking Procedures</h3><p>You'll learn the principles of your role and banking services in your teller training classes. You'll learn how to balance cash drawers, how to handle security situations and how to ensure a check is legal. You may learn techniques for promoting additional checking or savings accounts, overdraft protection, ATM or credit cards, online banking and other add-ons to customers as well.
</p><h3 id="section---RelationshipSales">Relationship Sales</h3><p>This course teaches you how to build relationships with clients and how to sell them products and services based on their needs and situation. You'll learn how to suggest the right products, respond to questions and follow up with the client.</p>