Online Degree Programs for Computer Support Specialists

<p>Online computer support specialist degrees are typically found at the associate's level. Some schools also offer hybrid programs that allow you to complete some courses online and others on campus. An associate's degree may prepare you to complete a bachelor's degree in a related field, which will often provide more advanced and in-depth training in programming, networking and telecommunications disciplines. </p> <p /> <table border="1"><tr><td><b>Degree Options</b></td><td>Associate's degree; some online availability</td></tr> <tr><td><b>Online Course Structure</b></td><td>No special requirements other than software that may be school-specific</td></tr> <tr><td><b>Common Courses</b></td><td>Hardware repair and replacement, basic programming languages, systems and firmware maintenance, troubleshooting techniques for software</td></tr> <tr><td><b>Career Options</b></td><td>Help desk support, computer sales, customer service, systems integration</td></tr> <tr><td><b>Median Salary (2020)</b></td><td>$55,510* (<i>for computer support specialists</i>)</td></tr> <tr><td><b>Job Outlook (2019-29)</b></td><td>8%* (<i>for all computer support specialists</i>)</td></tr> </table><p><i>Source: *U.S. Bureau of Labor Statistics</i> </p> <h3 id="section---HowDoIParticipateInOnlinePrograms">How Do I Participate in Online Programs?</h3> <p>Earning an online degree as a computer support specialist requires you to have a computer with Internet access, an e-mail address and self-motivation. Online courses are delivered through email, streaming video or course delivery systems and offer the same instruction as courses you'd find in an on-campus program. Interaction with your instructor generally takes place via e-mail, online conferencing or message boards. You may need to download software applications required as part of the curriculum, though these are often free utilities. Most online programs allow you to set your own study schedule, but may impose assignment or testing deadlines. </p> <h3 id="section---WhatWillILearn">What Will I Learn?</h3> <p>Pursuing a degree as a computer support specialist may allow you to specialize in software applications, networking or hardware systems and components. The curriculum typically includes a combination of general education courses, core instruction and occupational-related electives. In preparation for service-related occupations, you may learn customer relations etiquette, effective communication skills and project management. Depending on the program, the courses provide you with skills and knowledge in a variety of areas, including: </p> <ul><li>Troubleshooting techniques for software </li><li>Systems and firmware maintenance and upgrades </li><li>Basic programming languages </li><li>Networking and communications connectivity </li><li>Hardware repair and replacement methods </li></ul><h3 id="section---WhatCanIDoWithMyDegree">What Can I Do With My Degree?</h3> <p>Earning an online computer support specialist degree equips you with the skills necessary for many positions, including help desk technical support, systems integration, customer service representative and computer sales. As a graduate of this program, you'll be prepared to earn technical-standards certifications, such as Microsoft's Certified Desktop Support Technician or CompTIA's A+ credential. </p> <p>The U.S. Bureau of Labor Statistics (BLS) stated employment for computer support specialists was projected to increase 8% between 2019-2029 (<i>www.bls.gov</i>). Job growth remains high as companies continuously upgrade their computer equipment and software programs. Also according to the BLS, the annual median wage for computer support specialists was $55,510 in 2020.</p>