Frequently Asked Questions

What Kind of Program Is It?

If you enroll in the Associate of Arts in Information Technology with a concentration* in Desktop Support program, you'll have the chance to gain a foundational understanding of programming, networking, database administration and operating systems concepts. You will also learn how to evaluate the capability and security of computer systems and upgrade them when needed. Courses provide the opportunity to learn how to store data, manage files and troubleshoot software issues.

In addition, the program is designed to develop interpersonal skills that you can put to use onsite or via remote technical support to customers and coworkers. Students will also have the ability to learn techniques for managing online address books and calendars, browsing the Web, developing spreadsheets, creating digital presentations and executing computer-based documents. This series is available at select University of Phoenix? campuses, which will provide you with the opportunity to receive mentored support and participate in practical labs.

What Are the Prerequisites?

Applicants to University of Phoenix programs should have a high school diploma or GED. In addition to that, setting up and maintaining computers experiences, great communication and problem-solving skills will be helpful.

What Are the Course Requirements?

This program requires the completion of 60 undergraduate-level credits. Of these credits, 42 credits are in general education courses and 18 credit hours are in the Desktop Support concentration.

Desktop support courses

• CIS 207: Information Systems Fundamentals
• CIS 211: Office Software Support Fundamentals
• CIS 290: Personal Computer Hardware Support
• CIS 292: Personal Computer OS Support
• CIS 294: Personal Computer Customer Support
• CIS 296: Computer Systems Maintenance

What Are My Post-Graduation Opportunities?

Further Education

After earning an Associate of Arts in Information Technology with a concentration in Desktop Support degree, you could pursue popular industry certifications from professional organizations or computer companies. You could also keep your skills up to date by participating in certificate programs or taking individual classes tailored to teach you about the latest technologies. Another option is to enroll in a related bachelor's degree program, which could allow you to build upon the training you received at the associate degree level, as well as make you a more valuable asset to current or potential employers.

University of Phoenix offers several related bachelor's degrees, including:

• Bachelor of Science in Information Technology with a concentration in Database Administration
• Bachelor of Science in Information Technology with a concentration in Business Systems Analysis
• Bachelor of Science in Information Technology with a concentration in Networking and Telecommunications
• Bachelor of Science in Information Technology with a concentration in Software Engineering
• Bachelor of Science in Business with a concentration in Information Systems

*Maryland residents completing this program will earn an Associate of Arts in Information Technology with an emphasis in Desktop Support.