Frequently Asked Questions

What Kind of Program Is It?

Once enrolled in the Associate of Arts with a concentration* in Information Technology/Information Technology Support program at University of Phoenix, you are provided with the opportunity to develop technical, communication and critical-thinking skills necessary for a career in computer support. Program course work focuses on hardware and software applications, operating systems, on-site and remote computer support, troubleshooting, and technology concepts. Diagnostic and problem-solving skills are developed through participation in online labs. Required and elective courses are also taken in the areas of mathematics, physical sciences, social sciences, communication arts and humanities.

What Are the Prerequisites?

You might have some technical background in computers. Previous coursework in computer programming and information systems can be beneficial, but are not required. Applicants to University of Phoenix's programs should have a high school diploma or GED.

What Are the Course Requirements?

A total of 60 credits must be completed in order to earn the University of Phoenix Associate of Arts degree with a concentration in Information Technology/Information Technology Support. This total includes 18 credits in the area of concentration. Courses are taken in pairs and are nine weeks in length. The program is offered in two tracks. Students with 24 or more transfer credits follow the Track A curriculum, and students with less than 24 transfer credits adhere to the Track B curriculum. Track B students follow the University of Phoenix First-Year Sequence.

Information technology/information technology support concentration courses

• IT 205: Management of Information Systems
• IT 206: PC Applications Support
• IT 280: Computer Hardware Fundamentals
• IT 282: Computer Software Fundamentals
• IT 284: Enterprise Computer Support
• IT 286: Computer Maintenance and Troubleshooting

What Could I Do After I Graduate?

Advanced Degrees

While the Associate of Arts degree with a concentration in Information Technology/Information Technology Support could qualify you to fill entry-level positions in some corporate IT departments, a bachelor's degree might be required to enter this field. The Bachelor of Science in Information Technology program is available to graduates of the associate's degree program. Concentration areas include:

• Networking and Telecommunications
• Information Systems Security
• Database Administration

*Maryland residents completing this program will earn an Associate of Arts with an emphasis in Information Technology/Information Technology Support.