What Does a Medical Office Specialist Do?

<h3 id="section---JobDuties">Job Duties</h3> <p>A medical office specialist is responsible for a variety of administrative and patient care tasks. Not all medical office specialists perform all of the following tasks; specific duties often depend on the size of the office staff and nature of the practice: </p> <ul><li>Greet patients and visitors </li><li>Schedule patient appointments </li><li>Keep patients' records accurately filed, updated, and organized </li><li>Complete and submit insurance forms </li><li>Phone in prescription orders and refills to pharmacies </li><li>Process billing </li><li>Transcribe dictation and other recordings </li><li>Handle phone calls, mail, and e-mail </li><li>Communicate with patients about labs and other test results </li><li>Help lab technicians and assist in patient treatment as needed </li></ul><h3 id="section---ImportantFactsAboutMedicalOfficeSpecialists"> Important Facts About Medical Office Specialists</h3> <p /> <table border="1"><tr><td> Job Outlook (2021-2031) </td><td> 7% growth (for medical records and health information technicians)</td></tr> <tr><td> On-the-Job Training </td><td> Not formally provided, but acquired through time spent on the job</td></tr> <tr><td> Professional Certification </td><td> Registered Health Information Technician (RHIT) and Certified Tumor Registrar (CTR), among others</td></tr> <tr><td> Similar Occupations </td><td> Medical transcriptionists; medical and health services managers</td></tr> </table><p><i>Source: U.S. Bureau of Labor Statistics</i> </p> <h3 id="section---RequiredSkills">Required Skills</h3> <p>Medical office specialists need certain skills to work in a medical office. Some are as follows: </p> <ul><li>Ability to maintain confidentiality </li><li>Willingness to stay current with legal regulations, medical terminology, medical coding, and medical office software </li><li>Commitment to accuracy and attention to detail </li><li>Ability to communicate and interact well with patients, colleagues, and other health care professionals </li><li>Evidence of strong computer skills </li><li>Capable of performing CPR and providing other first aid </li></ul><h3 id="section---WorkEnvironment">Work Environment</h3> <p>Medical office specialists are found in nearly every health care environment. Here are some of the facilities where medical office specialists are employed: </p> <ul><li>Physicians' offices </li><li>Hospitals and clinics </li><li>Long-term care and rehabilitation centers </li><li>Nursing homes </li><li>Acute care centers </li><li>Dental offices </li><li>Chiropractic and homeopathic practices </li><li>Public health agencies </li></ul><h3 id="section---EducationAndTraining">Education and Training</h3> <p>While no formal education is required to become a medical office specialist, a certificate, diploma, or associate's degree may help you obtain the skills necessary for the job. You will find these programs at community colleges and trade schools. Medical office specialist educational programs cover many topics, some of which are listed below: </p> <ul><li>Anatomy </li><li>Medical terminology </li><li>Medical coding and billing </li><li>Insurance </li></ul><h3 id="section---SalaryInfo">Salary Info</h3> <p>According to the U.S. Bureau of Labor Statistics (BLS), the median annual salary earned by medical records and health information technicians, including medical office specialists, was $46,660 in May 2022.</p>