Casino Manager: Job Duties, Employment Outlook, and Education Requirements

As a casino manager, you're responsible for maintaining and organizing a casino's day-to-day operations. Continue reading for more information about a casino manager's job duties, as well as the education needed for the job and the salary potential. Schools offering Hotel & Restaurant Management degrees can also be found in these popular choices.

What is a Casino Manager?

Casino managers are in charge of a casino's gaming operations. They monitor gamblers, employees, gaming machines and tables. Casino managers are responsible for explaining and enforcing house rules and removing suspected cheaters. As a casino manager, you will be in charge of staff and may also be responsible for guest services.

What Job Duties Will I Have as a Casino Manager?

The duties of a casino manager include organizing, planning and directing all the gaming operations in a casino. As a casino manager, you'll have additional duties that supervisors will not, such as hiring and firing of staff and scheduling. You'll select and train personnel to meet gaming needs. You'll monitor slot machines and gaming tables for profits and losses. Walking the floor guarantees both gamblers and employees are following the casino regulations and are not cheating.

Along with these tasks, you'll handle guest discrepancies, arguments and scheduling errors. You'll also be in charge of providing complementary rooms, meals and tickets to patrons who spend a lot of time in the casino or spend a lot of money gambling. In large casinos, some managers handle different areas of sales, including food and beverage, reservations, showroom, special events, surveillance and guest services. In general, your goal will be to keep guests in the casino and to have them not seek entertainment, food or other services elsewhere.

What Can I Expect from this Career?

According to the U.S. Bureau of Labor Statistics (BLS), in 2015 gaming managers made up roughly 3,950 gaming service positions in the country ( Employment is restricted to the 24 states that have legalized casinos. You may manage a land-based casino or a riverboat casino. The BLS anticipated little or no increase in employment opportunities between 2014-2024. As of May 2015, the BLS reported that casino managers made an average yearly salary of $77,770. The top paying states for managers were North Dakota and Nevada. However, Nevada had the highest employment and concentration of casino managers.

What Education Requirements Do I Need?

You must possess a GED or high school diploma. Additionally, you should consider seeking additional education. A bachelor's degree program in hospitality management or business management can teach you the skills needed to run a multi-department casino. College helps you to develop communication, customer service, networking, organization, problem-solving and financial skills.

People who work in casinos are generally required to obtain a license through a regulatory agency like the casino control commission or the casino control board. Every state has varying regulations and age requirements, so check with your state's casino control board to find out your requirements.

What Are Some Related Alternative Careers?

Two careers that also require only a high school diploma or GED are lodging managers and gaming surveillance officers. Lodging managers are in charge of businesses such as hotels. These managers ensure that guests have a restful and comfortable experience, and they also track financial losses and gains. Gaming surveillance officers monitor casinos to enforce rules and laws. They may use video and audio equipment to oversee casino activities and maintain security footage.

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