What Receptionist Training Programs Are Available?
A receptionist assists customers and clients in person, via the telephone or mail. A receptionist should have strong communication, interpersonal and computer skills, which can often be developed in training or certification programs. Read on to find out what training or certification programs are available for becoming a receptionist.
Receptionist Training Requirements
While those seeking to become a receptionist generally need only a high school diploma or equivalent, some receptionist positions require completion of an educational program. Office administration training and certificate programs may cover general office skills or advanced knowledge of specific computer programs.
Important Facts About Receptionist Training Programs
|Prerequisites||High school diploma or GED|
|Online Availability||Some programs are offered fully online|
|Specializations||Veterinary, Dental, Medical, Legal|
|Possible Careers||Receptionist, Secretary, Administrative Assistant, Executive Assistant|
Some colleges offer training programs where students can learn computer, business communication, and technical skills needed for office administration. Some of these programs lead to a professional diploma or certificate. Courses typically include introductory and advanced classes in specific computer programs, such as Excel, Windows and word processing. A course in the use of general office equipment might also be included.
Just as there are no educational requirements for becoming a receptionist, there are no particular certifications required to enter this field. Those who wish to be designated as a certified professional receptionist can do so by providing required proof of experience, continuing education and references to the National Association of Professional Receptionists. Some might choose to become certified in certain computer skill levels or technologies, such as those offered by Microsoft.
Job Outlook and Salary Information
According to the U.S. Bureau of Labor Statistics (BLS), employment opportunities for receptionists are expected to increase by 4% between 2019 and 2029. These professionals made a median annual salary of $31,110 in 2020, per BLS data.