Free Online 911 Dispatcher Training

Free online 911 dispatcher training is offered by government organizations and universities. Few free training materials for 911 dispatchers are available online, but read on to discover what resources are out there. Schools offering Fire & Emergency Services degrees can also be found in these popular choices.

Overview of Free Online 911 Dispatcher Training

911 dispatchers calmly and quickly handle calls regarding emergency situations and dispatch necessary emergency services to the scene. These tense emergency situations require a person with a certain type of demeanor who can keep themselves collected in any circumstance. There are not many free online training resources for 911 dispatchers, but if you keep reading you can learn about what is available.

Federal Emergency Management Agency's Emergency Management Institute

The Federal Emergency Management Agency (FEMA) offers an independent study program through their Emergency Management Institute (EMI) which includes many free online emergency management courses. A few of these courses are relevant to 911 dispatcher training. FEMA provides lecture notes with some videos and exercises, as well as exams. You can only access some of the training content after signing up for a free FEMA Student Identification Number. Some of the courses have prerequisites of other FEMA EMI courses which cover topics such as the Incident Command System (ICS) and the National Incident Management System (NIMS). Familiarity with the Homeland Security Exercise and Evaluation Program (HSEEP) is also recommended. After these courses, you can learn topics that are more applicable to 911 dispatchers, such as effective emergency communication and disaster site expectations for telecommunicators, by taking these free online training courses:

  • Effective Communication
  • Telecommunicators Emergency Response Taskforce (TERT) Basic Course

National Highway Traffic Safety Administration

Though they were first published in 1996, these training guides for emergency medical dispatch (EMD) managers, instructors, and trainees are still relevant today, as the core concepts are taught in current EMD programs. No sign-up is needed to access these training materials which are just PDF documents of the guides. Each training guide is set up a bit differently, and while the most relevant one for beginning learners is the trainee guide, the manager and instructor guide can offer other insights. Each free online guide is divided into modules covering different topics, such as basic EMD concepts, information gathering, and chief complaint types, among others.

Northeast Ohio Medical University

These free online video lectures offered by Northeast Ohio Medical University are for dispatchers answering calls from individuals with an altered mental status. These lectures are intended for the Crisis Intervention Team (CIT) as part of the university's Criminal Justice Coordinating Center of Excellence (CJCCOE). The video lectures also include scenarios, examples, and presentation notes, and they do not require enrollment to view. Many different topics are covered, including checking prior history, establishing rapport, de-escalation, and suicidal callers.

California Commission on Peace Officer Standards and Training

Though the specifics of the guide are California centric, this introductory guide to public safety dispatcher training is a great resource for anybody looking to become a 911 dispatcher. Like a textbook, this free online guide progresses logically through the topics and includes reflective questions along the way. No sign-up is necessary to access the guide. You can read about a variety of topics in the guide, including decision making, leadership, staying positive, ethics, and professional characteristics.

To continue researching, browse degree options below for course curriculum, prerequisites and financial aid information. Or, learn more about the subject by reading the related articles below:

  • 1. Degree Options:
The schools in the listing below are not free and may include sponsored content but are popular choices among our users. Tuition and costs will vary across programs and locations. Be sure to always request tuition information before starting a program.

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